At the end of this course, the participants should be able to:
• Learn the basics of supervisory management
• Identify the supervisor’s duties and responsibilities
• Become very familiar with the competencies and skills necessary for the supervisor to carry out his work tasks
• Understand and successfully perform the main managerial functions
• Become familiar with the best supervisory practices for the purpose of development, improvement and boosting productivity

Basics of Supervisory Management
• Supervisory management: concept, importance, levels and challenges
• Supervision: concept, importance and objectives
• Span of supervisory control: concept and determining factors

Tasks, Responsibilities and Roles of the Supervisor
• Supervisor's tasks and duties
• Supervisor responsibilities towards: himself, superiors, subordinates, the organization
• Supervisor’s roles: planner, organizer, evaluator-controller, trainer, speaker, liaison, team leader, ….

Competencies of the Effective Supervisor
• Knowledge (regulations, staff, culture, …)
• Skills (technical, administrative, interpersonal, conceptual)
• Mindset, and attitude (towards: self, others, work, life …)
• Ability to influence and cause change (leadership potential)

The Main Management Functions of Supervisors
• Planning to implement work and achieve objectives
• Identifying, organizing, and prioritizing needed work activities
• Communicating effectively with superiors and subordinates
• Determining the needs of work and employees
• Developing, motivating, and empowering staff
• Solving problems effectively and making impactful decisions
• Establishing effective standards to achieve high performance

Excellence Practices in Supervision
• Creativity in the face of difficult situations
• Continuous development and improvement of work activities (tools and methods)
• Openness, transparency and ability to deal with subordinates
• Balancing of attention between productivity and workers needs and development
• Encouraging initiative and the transfer of expertise (approach and method)
• Improving efficiency, effectiveness and cost reduction

• Supervision
• Adaptability
• Problem Solving
• Decision Making
• Delegation
• Leadership
• Teamwork
• Planning and Organizing
• Building Trust

This course will be implemented through the use of best practices and through the appropriate selection of meaningful and interactive tools such as:
• Practical, relevant case studies
• Group activities and workshops
• Related role plays
• Experiential learning
• Brainstorming
• Stimulating mental activities
• Engaging team competitions
• Suitable training Videos
• Presentations
• Self–assessments
• Learning with Simulations and Games

Supervisory unit managers with administrative and supervisory responsibilities, and employees nominated for supervisory positions as per their career path; team and operational groups leaders