At the end of this course, the participants should be able to:
• Understand the different kinds of intelligence
• Understand what emotional intelligence is and why it matters
• Understand their own emotions and behaviors, i.e., self-awareness
• Read and understand accurately the cues and responses/reactions of other people, i.e., social awareness.
• Use their emotions to direct their behaviors to positively influence others i.e., management of social relationships.
• Use awareness of their emotions and the emotions of others to manage interactions through effective communications and the proficient handling of conflict

• Important Concepts In Human Behavior
• Human behavior
• Emotions
• Personality determinants
• Intelligence
• The Meaning of Emotional Intelligence
• Intelligence definition and types
• The meaning of emotional intelligence
• Why emotional intelligence?
• The relationship between success and intelligence
• Cognitive intelligence vs emotional intelligence
• Emotions and controlling them
• The Brain and its role in intelligence and emotions
• Model in Emotional Intelligence
• Emotional intelligence and management
• A model of emotional intelligence
• Understanding self and others
• Utilizing Emotional Intelligence for Self-management
• Emotional intelligence framework
• Self-awareness
• Areas of strength and weakness
• Self-management strategies
• Emotional Maturity and controlling your reactions to emotional stimulus
• Utilizing Emotional Intelligence for Managing Relationships with Others
• Social Awareness
• Connection and empathy
• Managing relationships with others
• Change
• Managing Work Teams

• Concern for Others
• Listening, Understanding & Responding
• Emotional intelligence
• self management
• Empathy
• Communication
• Persuasion

This training course will be carried out through the use of best practices and the right combination of engaging and purposeful tools such as:
• Practical, relevant case studies
• Group activities and workshops
• Related role plays
• Experiential learning
• Brain storming
• Stimulating mental activities
• Engaging team competitions
• Suitable training Videos
• Presentations
• Self–assessments
• Learning with Simulations and Games

All individuals seeking better understanding of their emotions and those of others in order to enhance their self-control and to positively influence others