At the end of the course, the participants should be able to:
• Understand the concept of risk and insurance.
• Know the principles of insurance
• Know insurance product types and risks
• Prepare an insurance contract for individuals and companies
• Enable the participants to provide outstanding customer service

Risk and insurance
• The concept of insurance
• Importance of insurance for the customer
• Concept of risk
• Products for (B2C & B2B) individuals and companies
Principles of insurance
• Types of insurance
• Types of insurance risks
• Insurance products
• Types of insurance products
Insurance contract
• The concept and importance of insurance contract
• Elements of the insurance contract
• Stages of the insurance contract
• Policies, procedures and regulators in the insurance market in the Kingdom of Saudi Arabia
• Insurance policies in Saudi Arabia
• Insurance fees in Saudi Arabia
• Regulators in the insurance market in the Kingdom of Saudi Arabia
Customer service in the insurance sector
• Customer service concept
• Importance of customer service

• Insurance Knowledge
• Insurance Policy contracts, products and risks
• Customer Service
• Teamwork
• Quality of service
• Identifying customer needs
• Writing Insurance Contracts
• Insurance agreements oriented

This training course will be carried out through the use of best practices and the right combination of engaging and purposeful tools such as:
• Practical, relevant case studies
• Group activities and workshops
• Related role plays
• Experiential learning
• Brain storming
• Stimulating mental activities
• Engaging team competitions
• Suitable training Videos
• Presentations
• Self–assessments
• Learning with Simulations and Games

Current and new Specialists in insurance, and managers, supervisors, and administrators who will benefit from better knowledge about the principles of insurance.