At the end of this course, the participants should be able to:
• Understand the concept, fundamentals, and terminologies of statistics.
• Realize the difference between data and information.
• Collect necessary data using different tools and methods
• Prepare and structure a questionnaire that fulfills the customers’ requirements.
• Simplify and summarize data using descriptive statistics
• Analyze data using formulas and data analysis function in Excel
• Define variables in SPSS and enter create data base
• Plot data on different types of charts using Excel.

Concept of Statistics & Importance
• Types of data
• Sources of data
• Data collection techniques
• Data collection methods
Sampling Techniques
• Probability sampling
• Non-probability sampling
• Determination of sample size
Questionnaire Design
• Types of questions
• Types of measurement scales
• Testing a validity and reliability of questionnaire
Introduction to( SPSS )
• SPSS menu
• Data coding and entry
• Data tabulation and charting.
Descriptive Statistics
• Measures of central tendency
• Measures of dispersion
• Using Excel to apply descriptive statistics
• Using Excel to plot and draw data
Regression and Correlation
• Simple correlation analysis
• Simple linear regression analysis
Forecasting
• Methods of forecasting
• Simple moving average
• Weighted moving average
• Determining the best forecasting method

• Data Analysis
• Data Collection
• Data Interpretation
• Data Simplification
• Decision Making
• Questionnaire Design
• Analytical Thinking
• Resource Forecasting
• Performance Measurement
• Microsoft Excel
• SPSS
• Technical Report Writing

This training course will be carried out through the use of best practices and the right combination of engaging and purposeful tools such as:
• Practical, relevant case studies
• Workshops and group activities
• Related role plays
• Experiential learning
• Brain storming
• Stimulating mental activities
• Engaging team competitions
• Suitable training Videos
• Presentations
• Self–assessments
• Learning with Simulations and Games

All employees responsible of collecting and analyzing data, including accountants, finance and business professionals, as well as employees working in planning and performance monitoring, quality, and operations departments, and for those who are interested in market research studies and questionnaire design