At the end of this course, the participants should be able to:
- Control their emotions and reactions and thus make more effective and informed decisions.
- Develop and improve their relationships with others in a way that helps achieve the organization’s goals efficiently and effectively.
- Enhance the power of their leadership influence and guide and modify the behavior of their subordinates smoothly.
- Control the first impression they may leave in the minds of those they deal with.
- Deal with problems and stress at work in a more positive and effective way.
The Basics of Emotional Intelligence
- The multiple types of intelligence
- The nature and importance of emotional intelligence
- The five components of emotional intelligence
- The relationship between emotional intelligence and success at work
Emotional Intelligence and Self-Management
- Self-awareness as a basis for self-improvement and personal influence
- Exercising self-control
- Emotional management
- Self-motivation
- The art of managing emotions
- Controlling anger
Emotional Intelligence and Leadership
- The relationship of emotional intelligence to leadership
- Emotional intelligence in relationship to the levels of leadership
- Addressing hidden motives and fears in managing the behaviors of others
- Using emotional intelligence in change management
- Using emotional intelligence to motivate others
- Directing constructive criticism using emotional intelligence
Emotional Intelligence and Building Relationships
- Emotional maturity and its role in managing relationship
- The four social gifts (Appreciation, Elevation, Connection, Enlightenment)
- Using emotional intelligence tools in listening to others
- Directing human relationships
- Dealing with the bank of emotions
Applications of Emotional Intelligence in the Workplace
- Using emotional intelligence in solving problems
- Applications of emotional intelligence in persuasion
- Dealing with different types of people in times of stress and crises
- Using emotional intelligence in conflict management
- Utilizing Eisenhower matrix emotional variables in managing problems and crises
- Personal action plan
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