Problem Solving and Decision Making

5 Days

6400 SAR

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Course Dates

Start Date: 14 July 2024
End Date: 18 July 2024
Language: Arabic
Location: Jeddah
Start Date: 1 September 2024
End Date: 5 September 2024
Language: Arabic
Location: AlMadina AlMonawara
Start Date: 8 December 2024
End Date: 12 December 2024
Language: English
Location: Dammam
*Prices do not include value added tax
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Course Objectives
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Course Outline
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Intended audience
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Course Methodology
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Target Competencies

    At the end of the training course, participants shall be able to:
  • Define and categorize work-related problems correctly
  • Apply the scientific-rational approach to solve work problems and make the appropriate related decisions
  • Apply creative thinking to suggest alternative solutions to problems
  • Practicing creative methods in solving administrative problems.
  • Make effective administrative decisions
  • Apply scientific tools to evaluate and choose the best decision from several available alternatives

  • Introduction to Problem Solving
  • Problem Definition
  • Types of problems in the workplace
  • Problems Solving and its relationship to Decision Making
  • The systematic approach of identifying workplace problems
  • Steps in Problem Solving (Rational Approach)
  • Problem identification
  • Collecting and Analyzing information
  • Development of alternative solutions
  • Evaluation of alternative solutions
  • Choosing of an optimal solution
  • Setting an action plan
  • Implementation of optimal solution
  • Follow up and evaluation of optimal solution
  • Problem Analysis Tools
  • Root Cause Analysis Method
  • The 5 Whys method
  • Six-question method
  • Ishikawa (Fishbone)diagram
  • Interrelation Diagram
  • Pareto principle
  • Creativity in PSDM
  • Define creativity in problem solving
  • Tools for creativity in problem solving: (brainstorming, reverse thinking, mind map)
  • Obstacles to creativity in problem solving
  • Common errors in solving problems
  • Decision Making
  • Introduction to Decision Making
  • The types of decisions that are usually taken in any organization
  • Decision Making vs. Decision Taking
  • Factors affecting decision-making
  • Levels of participation in decision-making
  • Advantages of a team approach to decision-making
  • The scientific-rational approach to decision-making
  • Steps to make a rational decision
  • Decision Evaluation Tools:
  • Force-field Analysis
  • Decision Matrix
  • Decision Tree
  • Increase the effectiveness of the decision

  • Research
  • Risk Analysis and Management
  • Root Cause Analysis/Troubleshooting
  • Problem solving
  • Collect and Interpret Information
  • Teamwork
  • Creative Thinking
  • Analytical Thinking
  • Leadership
  • Decision Making
  • Dependability

    This training course will be carried out through the use of best practices and the right combination of engaging and purposeful tools such as:
  • Practical, relevant case studies
  • Group activities and workshops
  • Related role plays
  • Experiential learning
  • Brain storming
  • Stimulating mental activities
  • Engaging team competitions
  • Suitable training Videos
  • Presentations
  • Selfโ€“assessments
  • Learning with Simulations and Games

Current Managers, supervisors, team leaders, or candidates for such positions

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