Training course information
Course outline
Training schedule

At the end of this course, the participants should be able to:

  • Be very familiar with the concept of performance indicators and their importance
  • Discuss and understand the different types of performance indicators
  • Identify the characteristics of good performance indicators
  • Design appropriate performance measurement indicators to measure goals
  • Identify the data needed to measure each indicator
  • Design performance indicator card
  • Use benchmarking to develop performance indicators
Basic Concepts in KPI Development
  • What are KPIs?
  • Why measure performance?
  • KPIs – What is the simplest way to develop them?
  • Activity, Efficiency, Effectiveness – What is Being Measured?
  • Properties of good KPIs
  • Improving the organization through key performance indicator (KPI)
The Roles of KPIs in Performance Management
  • KPI in the Performance Management Cycle
  • Technical vs. management issues surrounding KPIs
  • The roles of KPIs
  • Two factors describing the roles of KPIs
  • Guiding principles for determining strategic drivers
Managing With Metrics - The Core Processes
  • Core processes
  • Process Analysis
  • Why bother with core processes?
  • Designing management reports around core processes
Applying Measurement
  • Challenges with applying the measurement process
  • KPI hierarchy
  • Guiding principles for dealing with KPIs
  • Leading and lagging indicators
  • Targets
  • Performance evaluation

Training Courses Schedule for 2026 is now available

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2025 Training Schedule

Training course language: Arabic

Training course venue: Riyadh

Training course end date: 29 April، 2025

Training course start date: 27 April، 2025

Training course language: English

Training course venue: Jeddah

Training course end date: 12 August، 2025

Training course start date: 10 August، 2025

Training course language: Arabic

Training course venue: Riyadh

Training course end date: 30 December، 2025

Training course start date: 28 December، 2025

Training course fee : SAR 5900

Key Performance Indicators KPIs

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