At the end of this course, the participants should be able to:
- Get equipped with the essential verbal and non-verbal communication techniques needed to convey messages clearly and effectively in various work environments.
- Improve their ability to actively listen, understand others’ perspectives, and respond with empathy to build stronger professional relationships.
- Enhance their influence by mastering the art of persuasion, and body language.
- Acquire the tools to adapt their communication styles to suit different cultural, professional, and situational contexts.
- Contribute to creating a positive workplace culture characterized by open, respectful, and impactful communication that contributes to team success, promotes innovation, and organizational growth.
Introduction to Impactful Communication
- What is Communication?
- The communication process: sender, message, receiver, channel, feedback.
- The Power of Impactful Communication
- Why effective communication is crucial for professional success?
- The cost of miscommunication.
- Communication types and channels
- Communication types according to direction.
- Communication types according to formality level.
- Communication types according to channel.
Communication Styles and preferences
- Assertiveness, Aggressiveness and Passive styles
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- Characteristics of each style.
- Conditions to employ each style.
- Techniques for assertive communication.
- The importance of adapting your communication to others' styles.
- Learning styles
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- Visual, auditory and kinesthetics.
- Utilizing learning styles to increase influence and clarity.
Verbal vs. Non-Verbal Communication Skills
- The Art of Speaking Clearly and Concisely
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- Avoiding jargon and using simple, straightforward language.
- Structuring your message for clarity: introduction, main points, and conclusion.
- The role of pause and pacing in delivering impactful messages.
- Persuasion in Communication
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- Key principles of persuasion: ethos, pathos, and logos.
- The psychology of persuasion in business communication.
- Using compelling stories and examples to influence others.
- Understanding Non-Verbal Communication
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- How do verbal communication and non-verbal cues complement each other?
- Non-verbal cues and their impact on message interpretation.
- The Role of Body Language in Influencing
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- How body language influences presence and authority?
- Using body language to foster trust and credibility.
- Building rapport via mirroring and matching.
- Cultural Differences in Non-Verbal Communication
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- Recognizing differences in body language across cultures.
- Adapting non-verbal communication in multicultural settings.
Active Listening and Empathy
- What is Active Listening?
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- The difference between hearing and truly listening.
- Techniques for active listening: paraphrasing, summarizing, clarifying questions.
- The impact of active listening on relationship building.
- Empathy and its role in Communication
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- Understanding emotions and responding empathetically.
- Empathy as a tool for connecting with colleagues and clients.
- How empathy improves trust and cooperation in teams.
Effective written Communication
- Writing effective messages.
- The dos and don’ts of effective emails.
- Utilizing resources to improve your efficiency and effectiveness of written communication.
Overcoming Communication Barriers
- Common barriers to effective communication.
- Sources of communication barriers.
- Strategies to overcome these barriers.
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