Developing a culture of empowerment and innovation in their functioning. The course highlights strategies and main components of fostering and sustaining Operational Excellence in an organization-discussing process excellence, ways to retain talent, customer excellence and many more invigorating topics. Moreover, tried and tested tools and techniques being used by firms in various industries are an essential part of the course. Traditional approaches that rely too much upon methodologies but ignore human judgement are often found to be flawed. Thus, the new age approach that gives human judgement just as much as importance has been emphasized upon in the course as well.

Course Objectives:

At the end of this course, the participants should be able to

• To develop drive within participants to keep improving and pursue innovation along with growth in business settings
• To highlight importance of systematic management of operations in creating competitive advantage
• To inculcate the proclivity for positive culture in an organization
• To highlight how more can be achieved with the same staff but with better employee engagement and empowerment
• To discuss methodologies and techniques prevalent in the industry for streamlining operations in a manner that ensures products wanted by customers are delivered in a manner that creates additional value
• To understand operational excellence principles and best ways to implement them into daily functioning of the business

Target Audience:

• General managers
• Departmental heads, project heads
• Operations manager, Strategic managers
• Production managers
• Senior officers, Executives
• Start-up founders, entrepreneurs

• Quality Assurance
• Procedures Development and Documentation
• Internal audit
• Operations Management
• Customer Care and Service Quality
• Continuous Improvement
• Identifying customer needs

Course Methodology:

This training course will be carried out through the use of best practices and the right combination of engaging and purposeful tools such as:

• Practical, relevant case studies
• Group activities and workshops
• Related role plays
• Experiential learning
• Brainstorming
• Stimulating mental activities
• Engaging team competitions
• Suitable training Videos
• Presentations
• Self–assessments
• Learning with Simulations and Games

Creating Operational Excellence

• Defining operational excellence
• Components of operational excellence
• Phases of Operational Excellence
• Principles to achieve Operational Excellence
• Using Operational Excellence to create competitive advantage
• How different industries use Operational Excellence to their advantage?

Continuous Improvement

• Role of continuous improvement in Operational Excellence
• Identifying improvement opportunities
• Analysing and verifying the root cause
• Standardizing solution

Fostering Innovation

• Importance of innovation
• Cycle of innovation
• Balancing innovation and efficiency
• Accelerating adoption of innovation
• External determinants for innovation
• Building culture of innovation and continuous improvement

Retaining Top Talent for Operational Excellence

• HR Operational Excellence
• Attracting best talent
• Talent Management
• Key principles of leadership
• Performance Management
• High performance teams

Customer Experience – Acquiring and Retaining Customers

• Customer Operational Excellence
• Customer engagement
• Meeting customer expectations
• Quality function deployment
• Designing for customer value

Process Excellence

• Process improvement
• Digitalization at the core of process excellence
• Lean process improvement
• Approaches to process improvement
• Steps to process improvement

Introduction to Six Sigma

• Deploying six sigma
• Goals of six sigma
• Sigma levels
• Key principles of six sigma
• Six sigma methodologies- DMAIC, DMADV
• Implementing six sigma

Lean Value Streams

• Value stream mapping
• Static and dynamic flow visuals
• Creating standard work for flow

Barriers to Sustaining Excellence

• Leadership failure
• Functional silos
• Lack of integrated systems
• Rigid culture

Operational Excellence Tools

• Kaizen
• Kanban
• Value stream mapping
• Bottleneck analysis
• PDCA