Achieving Excellence Through Quality
Achieving Excellence Through Quality
Course Dates
*Prices do not include value added tax
At the end of this course, the participants should be able:
- To develop drive within participants to keep improving and pursue innovation along
- with growth in business settings
- To highlight importance of systematic management of operations in creating
- competitive advantage
- To inculcate the proclivity for positive culture in an organization
- To highlight how more can be achieved with the same staff but with better employee
- engagement and empowerment
- To discuss methodologies and techniques prevalent in the industry for streamlining
- operations in a manner that ensures products wanted by customers are delivered in
- a manner that creates additional value
- To understand operational excellence principles and best ways to implement them
- into daily functioning of the business
Creating Operational Excellence
- Defining operational excellence
- Components of operational excellence
- Phases of Operational Excellence
- Principles to achieve Operational Excellence
- Using Operational Excellence to create competitive advantage
- How different industries use Operational Excellence to their advantage?
Continuous Improvement
- Role of continuous improvement in Operational Excellence
- Identifying improvement opportunities
- Analysing and verifying the root cause
- Standardizing solution
Fostering Innovation
- Importance of innovation
- Cycle of innovation
- Balancing innovation and efficiency
- Accelerating adoption of innovation
- External determinants for innovation
- Building culture of innovation and continuous improvement
Retaining Top Talent for Operational Excellence
- HR Operational Excellence
- Attracting best talent
- Talent management
- Key principles of leadership
- Performance management
- High performance teams
Customer Experience – Acquiring and Retaining Customers
- Customer Operational Excellence
- Customer engagement
- Meeting customer expectations
- Quality function deployment
- Designing for customer value
Process Excellence
- Process improvement
- Digitalization at the core of process excellence
- Lean process improvement
- Approaches to process improvement
- Steps to process improvement
Introduction to Six Sigma
- Deploying six sigma
- Goals of six sigma
- Sigma levels
- Key principles of six sigma
- Six sigma methodologies- DMAIC, DMADV
- Implementing six sigma
Lean Value Streams
- Value stream mapping
- Static and dynamic flow visuals
- Creating standard work for flow
Barriers to Sustaining Excellence
- Leadership failure
- Functional silos
- Lack of integrated systems
- Rigid culture
Operational Excellence Tools
- Kaizen
- Kanban
- Value stream mapping
- Bottleneck analysis
- PDCA
- Quality Assurance
- Procedures Development and Documentation
- Internal Auditing
- Process Management
- Customer Care and Service Quality
- Continuous Improvement
- Determining Customer’s Needs
This training course will be carried out through the use of best practices and the right combination of engaging and purposeful tools such as:
- Practical, relevant case studies
- Group activities and workshops
- Related role plays
- Experiential learning
- Brain storming
- Stimulating mental activities
- Engaging team competitions
- Suitable training videos
- Presentations
- Self-assessments
- Learning with simulations and games
- General managers
- Departmental heads, project heads
- Operations manager, Strategic managers
- Production managers
- Senior officers, Executives
- Start-up founders, entrepreneurs