At the end of this course, the participants should be able:

• To develop drive within participants to keep improving and pursue innovation along with growth in business settings
• To highlight importance of systematic management of operations in creating competitive advantage
• To inculcate the proclivity for positive culture in an organization
• To highlight how more can be achieved with the same staff but with better employee engagement and empowerment
• To discuss methodologies and techniques prevalent in the industry for streamlining operations in a manner that ensures products wanted by customers are delivered in a manner that creates additional value
• To understand operational excellence principles and best ways to implement them into daily functioning of the business

Creating Operational Excellence

• Defining operational excellence
• Components of operational excellence
• Phases of Operational Excellence
• Principles to achieve Operational Excellence
• Using Operational Excellence to create competitive advantage
• How different industries use Operational Excellence to their advantage?

Continuous Improvement

• Role of continuous improvement in Operational Excellence
• Identifying improvement opportunities
• Analysing and verifying the root cause
• Standardizing solution

Fostering Innovation

• Importance of innovation
• Cycle of innovation
• Balancing innovation and efficiency
• Accelerating adoption of innovation
• External determinants for innovation
• Building culture of innovation and continuous improvement

Retaining Top Talent for Operational Excellence

• HR Operational Excellence
• Attracting best talent
• Talent management
• Key principles of leadership
• Performance management
• High performance teams

Customer Experience – Acquiring and Retaining Customers

• Customer Operational Excellence
• Customer engagement
• Meeting customer expectations
• Quality function deployment
• Designing for customer value

Process Excellence

• Process improvement
• Digitalization at the core of process excellence
• Lean process improvement
• Approaches to process improvement
• Steps to process improvement

Introduction to Six Sigma

• Deploying six sigma
• Goals of six sigma
• Sigma levels
• Key principles of six sigma
• Six sigma methodologies- DMAIC, DMADV
• Implementing six sigma

Lean Value Streams

• Value stream mapping
• Static and dynamic flow visuals
• Creating standard work for flow

Barriers to Sustaining Excellence

• Leadership failure
• Functional silos
• Lack of integrated systems
• Rigid culture

Operational Excellence Tools

• Kaizen
• Kanban
• Value stream mapping
• Bottleneck analysis
• PDCA