At the end of this course, participants should be able to:

• Recognize the importance of change.
• Understand the concept of change management.
• Identify and implement the stages and steps of the
  change process.
• Identify the roles and responsibilities of those involved
  in the change process.
• Evaluate the results of the change process.

Change and Change Management: Introduction

• What is the change?
• Need and reasons for change
• Change barriers and limitations
• The importance of change and its management
• Characteristics of change management
• The role and characteristic of the effective change manager

Adopting and Resisting Change

• Categories of people applying change according to the Roger’s model
• Resistance to change and its causes
• Styles of change resistors
• Best ways to deal with resistance to change

Targets for Change in an Organization

• Strategies and objectives
• Individuals
• Products and services
• Technology
• Organizational development
• Organizational structure and design
• Culture and relationships

Prosci Model in Change Management

• Prosci ADKAR Model Concept.
• The five basic building blocks of successful change
• The stages of organizational change management according to the Prosci model

The Seven Factors Model for Change Success

• Creating a clear vision and linking it to reality.
• Knowledge of the prevailing culture in the organization.
• Identifying the broader and wider environment.
• Understand the behaviors of individuals and their attitudes towards change.
• Effective application.
• Multiple communication.
• Effective, encompassing and flexible standards.