At the end of this course, participants should be able to:
- Recognize the importance of change.
- Understand the concept of change management.
- Identify and implement the stages and steps of the
change process. - Identify the roles and responsibilities of those involved
in the change process. - Evaluate the results of the change process.
Change and Change Management: Introduction
- What is the change?
- Need and reasons for change
- Change barriers and limitations
- The importance of change and its management
- Characteristics of change management
- The role and characteristic of the effective change manager
Adopting and Resisting Change
- Categories of people applying change according to the Roger’s model
- Resistance to change and its causes
- Styles of change resistors
- Best ways to deal with resistance to change
Targets for Change in an Organization
- Strategies and objectives
- Individuals
- Products and services
- Technology
- Organizational development
- Organizational structure and design
- Culture and relationships
Prosci Model in Change Management
- Prosci ADKAR Model Concept.
- The five basic building blocks of successful change
- The stages of organizational change management according to the Prosci model
The Seven Factors Model for Change Success
- Creating a clear vision and linking it to reality.
- Knowledge of the prevailing culture in the organization.
- Identifying the broader and wider environment.
- Understand the behaviors of individuals and their attitudes towards change.
- Effective application.
- Multiple communication.
- Effective, encompassing and flexible standards.
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