At the end of this course, the participants should be able to:
- Explain and evaluate strategic directions and their alignment with the vision and mission of the departments.
- Set strategic and operational goals for the departments and their organizational units that are measurable, achievable, challenging, and aligned with organizational goals.
- Develop effective performance indicators to evaluate the performance of the departments and their organizational units, and regularly assess progress in achieving goals.
- Regularly define and clarify performance expectations for teams, providing constructive feedback to improve performance.
- Support employees in identifying development opportunities and provide training and guidance to help them improve their performance and achieve their professional goals.
- Resolve issues related to organizational performance and make sound decisions in difficult situations.
- Collaborate and share with stakeholders to assist in the decision-making process.
- Adapt to changes in priorities or strategies and demonstrate flexibility to adjust plans as needed to achieve the desired outcomes.
Analysis and Evaluation of Strategic Directions
- Linking the vision and mission of the department with strategic directions.
- Evaluating strategic directions using SWOT analysis and internal and external environmental analysis.
- Methodologies for assessing the impact of strategic directions on the department's performance.
Developing Strategic and Operational Goals
- Formulating measurable strategic and operational goals (SMART).
- Ensuring alignment of goals with the department's vision and mission.
- Tools for prioritizing to balance long-term and short-term goals.
Developing Key Performance Indicators (KPIs)
- Designing effective performance indicators to evaluate organizational performance.
- Mechanisms for monitoring and assessing progress in achieving goals.
- Applying statistical analysis tools and regular reports for performance review.
Performance Management and Providing Feedback
- Clearly defining performance expectations for the team.
- Techniques for providing constructive feedback to enhance performance.
- Effectively addressing individual and team performance challenges.
Employee Development and Support
- Identifying individual and team development needs.
- Designing training and mentoring programs to improve performance.
- Motivation tools and employee support to achieve their professional goals.
Problem Solving and Making Sound Decisions
- Problem analysis skills and identifying root causes.
- Techniques for making effective decisions under difficult circumstances.
- Risk and opportunity assessment tools related to decision-making.
Collaboration with Stakeholders
- Enhancing communication with internal and external stakeholders.
- Strategies for involving different parties in the decision-making process.
- Managing expectations and aligning organizational goals with stakeholder objectives.
Flexibility in Planning and Adapting to Change
- Developing flexible plans that accommodate changes in priorities and strategies.
- Managing organizational change: challenges and opportunities.
- Evaluation tools and continuous adjustments to ensure the desired outcomes are achieved.
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