At the end of this course, the participants should be able to:

• Understand the concept of work teams and how to form a cohesive group.
• Understand the characteristics and dynamics of the effective team.
• Effective leadership and the different methods of motivation.
• Understand the stages of team building and team development.
• Communicate and interact with others with a high degree of effectiveness.
• Analyze and handle work problems in a collective and effective manner.
• Become acquainted with the Japanese and American approaches in dealing with problems.
• Handle team conflict and know how to deal with different types of personality in teams.

Team Concept

• What is a team?
• Team basics
• The group compared to the team
• The main types of work teams
• Japanese concept for teams

The Role and Importance of Work Teams

• Why work as a team?
• Why is the use of work teams increasing in work environments?

Characteristics of High Performing Teams

• Characteristics of highly successful teams
• Competencies of team members
• Advantages of an effective team
• Behavior hindering teamwork
• Behaviors that support teamwork

Stages of Team Building and Team Development

• Team building stages
• Stages of team growth (development)

Team Leadership

• What is leadership?
• A comparison between the group leader and the team leader
• The importance of the role of the team leader
• Roles of the team leader and team member
• Theory X and theory Y
• Situational leadership styles
• Basics of work team motivation

Communication within the Team

• Communication basics
• Consequences of poor communication between team members
• How do we understand others?
• Tips for effective listening among team members
• Tips for giving feedback
• Improve communication among team members with diverse backgrounds and cultures

The Team Approach to Problem Solving

• Types of problems
• Steps to solve problems
• Tools for participatory problem solving and decision-making
• Fishbone method
• Brainstorming
• Force-field analysis

Conflict Management within Teams

• The concept of conflict
• Levels of conflict
• The main reasons that the team may clash
• Conflict Handling Strategy