At the end of this course, the participants should be able to:
• Learn the basic terms and concepts related to crisis management
• Learn the sources of crises and how to discover them
• Learn ways to avoid crises
• Learn about the mechanisms of emergency planning
• Learn ways to identify crisis symptoms and indicators before crisis happen
• Learn about the concept of crisis containment and how it can be achieved.
• Learn ways to solve crises and return to normal
• Learn about the standards of the US Federal Emergency Management Agency (FEMA)

An introduction to crises management
• Definition of terms
• Crises management and management by crises
• General characteristics of crises
• Types of crises
• What are the causes that lead to the emergence of a crisis?
• Strategies to deal with crises

Sources of crises and how to discover them
• The most important sources of crises
• How are the sources of crises identified?
• How do you prioritize possible crises?
• General guidelines for discovering the inherent risks
• Conclusion

How to avoid crises
• How much does it cost to avoid crises?
• Watch for signs of impending crises
• Before you jump, look your way
• Do not forget about insurance
• General guidelines
• Conclusion

Contingency planning
• Introduction
• Success factors in contingency planning
• Emergency planning steps
• How can unexpected crises be planned?
• The importance of analogous exercises in crisis management
• Examples of simulated scenarios
• Conclusion

Discover indicators of crises
• Introduction
• Indicators of crises are different
• Why are the warnings ignored by the administration?
• Improving response to crisis indicators
• Conclusion

Crises Containment
• Introduction
• The first rule: Act swiftly and decisively
• The second rule: Protecting Human Life is top priority
• The third rule: As an official, you must be present at the scene of the crisis
• The fourth rule: communicate openly with others
• Correct information dispels rumors
• What do you do when the information is missing?
• The conclusion

Resolve crises and return to normal
• Introduction
• Act quickly
• Do not stop collecting the correct information
• Communication is the lifeblood of the crisis management team
• Documenting information, procedures, and decisions
• Action steps to solve the crisis
• The Leader's Role in Crisis Management
• How does the leader respond to the crisis?
• Conclusion

Emergency management according to FEMA standards
• Introduction
• The first stage: planning and preparation
• The second stage: Response to emergency situations
• The third stage: the stage of recovery or disaster recovery
• The fourth stage: addressing the consequences of disasters and mitigating their effects

The Japanese experience in crisis management
• A hypothetical question
• The Kamaishi Miracle
• Levels of disaster response responsibility
• The role of media, communications and communication

• Risk Analysis and Management
• Planning
• Root Cause Analysis/Troubleshooting
• Safety, Environment and Health Compliance
• Problem solving
• Collect and Interpret Information
• Leadership
• Stress Management
• Analytical Thinking

This training course will be carried out through the use of best practices and the right combination of engaging and purposeful tools such as:
• Practical, relevant case studies
• Group activities and workshops
• Related role plays
• Experiential learning
• Brain storming
• Stimulating mental activities
• Engaging team competitions
• Suitable training Videos
• Presentations
• Self–assessments
• Learning with Simulations and Games

Current and new employees in all areas, but especially for managers, supervisors, and team leaders who are in charge of planning for and managing emergencies and crises.