At the end of this course, the participants should be able to:

• Understand the concept, fundamentals, and terminologies of statistics.
• Realize the difference between data and information.
• Collect necessary data using different tools and methods
• Prepare and structure a questionnaire that fulfills the customers’ requirements.
• Simplify and summarize data using descriptive statistics
• Analyze data using formulas and data analysis function in Excel
• Define variables in SPSS and enter create data base
• Plot data on different types of charts using Excel.

Concept of Statistics & Importance

• Types of data
• Sources of data
• Data collection techniques
• Data collection methods

Sampling Techniques

• Probability sampling
• Non-probability sampling
• Determination of sample size

Questionnaire Design

• Types of questions
• Types of measurement scales
• Testing a validity and reliability of questionnaire

Introduction to( SPSS )

• SPSS menu
• Data coding and entry
• Data tabulation and charting.

Descriptive Statistics

• Measures of central tendency
• Measures of dispersion
• Using Excel to apply descriptive statistics
• Using Excel to plot and draw data

Regression and Correlation

• Simple correlation analysis
• Simple linear regression analysis

Forecasting

• Methods of forecasting
• Simple moving average
• Weighted moving average
• Determining the best forecasting method