Debtors Management and Collection Skills
Course Dates
*Prices do not include value added tax
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At the end of this course, the participants should be able to:
- Deal with the provision for doubtful debts and bad debts.
- Use efficient debt collection methods and tools
- Deal with different types of debtors
Debtors
- Definition and classification of debtors
- Credit risk: assessment, management and types
- Trade and cash discounts
- Provision for doubtful debts
- Bad debts
- Sale of debtor accounts balances
- Allocation of accounts receivable
- Average collection period
Objectives and Tasks of Debt Collection Unit
Planning for Collection
Methods and Tools of Collection
- Written delay notices
- Automatic collection system
- Incoming calls distributor
- Simon Electronic Panel
- Automatic transfer system to hidden customers
- Transfer to an external collection agency
Different Styles of Customers
- The hasty client
- Sensitive and emotional client
- The complaining client
- Serious client
- The procrastinating client
- Negotiation Skills for Debt Collection
- Receivables Management
- Preparation and Analysis of the Aging of Receivables
- Dealing with Customers
- Analysis of Debtor Accounts
- Collection Methods
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This training course will be carried out through the use of best practices and the right combination of engaging and purposeful tools such as:
- Case studies and practical exercises
- Workshops and group activities
- Interactive discussions
- Brain storming
- Energizing team competitions
- Presentations
- Learning games
Employees in accounts, credit, sales and collection departments