At the end of this course, participants should be able to:

• Define crisis management and its importance.
• Identify the leader’s role in crisis situations.
• Develop a crisis management plan.
• Make informed decisions under pressure.
• Communicate effectively with stakeholders during a crisis.
• Lead post-crisis recovery and learning efforts.
• Build an effective personal leadership style that thrives in crises.

Understanding Crisis Management and the Leader's Role

• Definitions and key concepts
• Crisis types and classification
• Leader's role
• Frameworks to understand crisis management
• • Situational Crisis Communication Theory (SCCT(
  • Crisis Leadership Model

Preparing for a Crisis

• Crisis Preparedness and Risk Assessment
• • Definition
  • Risk Assessment Tools (SWOT, PESTLE, and risk matrices)
• Building a Crisis Management Team
• • Roles and Responsibilities: Crisis Manager, Communications Lead, Operations Lead
• Developing a Crisis Management Plan
• • Key Components: Clear chain of command, Communication protocols, Resource allocation plans, Scenario-based response strategies

Leading During a Crisis

• Decision-Making Under Pressure
• • The OODA Loop Framework
• Crisis Communication Strategies
• • Principles: Transparency, honesty, clarity, tailoring messages to stakeholders
• Maintaining Team Morale

Post-Crisis Recovery and Learning

• Transitioning to Recovery-Steps:
• • Stabilize operations
  • Address emotional and psychological impacts
  • Rebuild trust with stakeholders
• Post-Crisis Review and Evaluation
• • Framework: After-Action Review (AAR) process.
• Learning from the Crisis
• • Process: Identify lessons learned; How to avoid similar future crisis; Update crisis management plans; Train staff on new protocols

Building a Crisis-Resilient Leadership Style

• Traits of effective leadership for crisis management (decisiveness, empathy, adaptability, calmness under pressure)
• Emotional intelligence in crisis leadership
• Strategies for building a culture of resilience
• Simulation exercise
• Developing Personal Action Planning