At the end of this course, the participants should be able to:

• Understand the concept of emotional intelligence and its importance in the office work environment
• Develop empathy and effective communication skills for office managers
• Enhance the ability to manage stress and conflicts in the office
• Build positive and effective working relationships within the office

Introduction to Emotional Intelligence

• The Concept of Emotional Intelligence
• The Importance of Emotional Intelligence in the Office Work Environment
• Recognizing and Controlling Emotions
• Developing Empathy
• Building Self-Confidence

Effective Communication Skills

• Basics of Effective Communication in the Office
• Active Listening for Office Managers
• Clearly Expressing Ideas in the Office Work Environment
• Reading Body Language in the Office
• Handling Criticism in the Office Work Environment

Stress and Conflict Management

• Understanding Sources of Stress in the Office
• Stress Management Strategies for Office Managers
• Handling Conflicts in the Office Work Environment
• Negotiation and Conflict Resolution in the Office
• Maintaining Work-Life Balance for Office Managers

Building Positive Relationships

• The Importance of Positive Relationships in the Office
• Developing Cooperation Skills in the Office
• Building Effective Work Teams in the Office Work Environment
• Enhancing Team Spirit in the Office
• Dealing with Difficult Personalities in the Office Work Environment

Practical Applications and Evaluation

• Practical Applications of Emotional Intelligence in the Office
• Personal Performance Evaluation for Office Managers
• Developing Plans to Improve Skills in the Office Work Environment
• Sharing Experiences and Insights in the Office