At the end of the course, the participants should be able to:

• Understand the concept of risk and insurance.
• Know the principles of insurance
• Know insurance product types and risks
• Prepare an insurance contract for individuals and companies Enable the participants to provide outstanding customer service

Risk and insurance

• The concept of insurance
• Importance of insurance for the customer
• Concept of risk
• Products for (B2C & B2B) individuals and companies

Principles of insurance

• Types of insurance
• Types of insurance risks
• Insurance products
• Types of insurance products

Insurance contract

• The concept and importance of insurance contract
• Elements of the insurance contract
• Stages of the insurance contract
• Policies, procedures and regulators in the insurance market in the Kingdom of Saudi Arabia Insurance policies in Saudi Arabia
• Insurance fees in Saudi Arabia
• Regulators in the insurance market in the Kingdom of Saudi Arabia

Customer service in the insurance sector

• Customer service concept
• Importance of customer service