At the end of this course, the participants should be able to:

• Get equipped with the essential verbal and non-verbal communication techniques needed to convey messages clearly and effectively in various work environments.
• Improve their ability to actively listen, understand others' perspectives, and respond with empathy to build stronger professional relationships.
• Enhance their influence by mastering the art of persuasion, and body language.
• Acquire the tools to adapt their communication styles to suit different cultural, professional, and situational contexts.
• Contribute to creating a positive workplace culture characterized by open, respectful, and impactful communication that contributes to team success, promotes innovation, and organizational growth.

Introduction to Impactful Communication

• What is Communication?
  • The communication process: sender, message, receiver, channel, feedback.
• The Power of Impactful Communication
  • Why effective communication is crucial for professional success?
  • The cost of miscommunication.
• Communication types and channels
  • Communication types according to direction.
  • Communication types according to formality level.
  • Communication types according to channel.

Communication Styles and preferences

• Assertiveness, Aggressiveness and Passive styles
• • Characteristics of each style.
  • Conditions to employ each style.
  • Techniques for assertive communication.
  • The importance of adapting your communication to others' styles.
• Learning styles
• • Visual, auditory and kinesthetics.
  • Utilizing learning styles to increase influence and clarity.

Verbal vs. Non-Verbal Communication Skills

• The Art of Speaking Clearly and Concisely
• • Avoiding jargon and using simple, straightforward language.
  • Structuring your message for clarity: introduction, main points, and conclusion.
  • The role of pause and pacing in delivering impactful messages.
• Persuasion in Communication
• • Key principles of persuasion: ethos, pathos, and logos.
  • The psychology of persuasion in business communication.
  • Using compelling stories and examples to influence others.
• Understanding Non-Verbal Communication
• • How do verbal communication and non-verbal cues complement each other?
  • Non-verbal cues and their impact on message interpretation.
• The Role of Body Language in Influencing
• • How body language influences presence and authority?
  • Using body language to foster trust and credibility.
  • Building rapport via mirroring and matching.
• Cultural Differences in Non-Verbal Communication
• • Recognizing differences in body language across cultures.
  • Adapting non-verbal communication in multicultural settings.

Active Listening and Empathy

• What is Active Listening?
• • The difference between hearing and truly listening.
  • Techniques for active listening: paraphrasing, summarizing, clarifying questions.
  • The impact of active listening on relationship building.
• Empathy and its role in Communication
• • Understanding emotions and responding empathetically.
  • Empathy as a tool for connecting with colleagues and clients.
  • How empathy improves trust and cooperation in teams.

Effective written Communication

• Writing effective messages.
• The dos and don’ts of effective emails.
• Utilizing resources to improve your efficiency and effectiveness of written communication.

Overcoming Communication Barriers

• Common barriers to effective communication.
• Sources of communication barriers.
• Strategies to overcome these barriers.

• Interpersonal Understanding
• Listening, Understanding & Responding
• Written Communication
• Networking and Building Bonds
• Communication
• Building Trust
• Assertiveness
• Non-verbal communication
• Influence

This training course will be carried out through the use of best practices and the right combination of engaging and purposeful tools such as:

• Practical, relevant case studies
• Group activities and workshops
• Related role plays
• Experiential learning
• Brain storming
• Stimulating mental activities
• Engaging team competitions
• Suitable training Videos
• Presentations
• Self-assessments
• Learning with Simulations and Games

General staff; Individuals who are expected to spend a large portion of their work time communicating with others.