At the end of this course, the participants should be able to:
• Understand the communication process and its importance
• Recognize elements, types, and styles of communication
• Communicate effectively with individuals and groups
• Utilize the most suitable channel to communicate effectively
• Overcome communication barriers

• The Communication Process
• Communication definition
• The importance of communication
• Communication process elements
• Davis communication model
• Communication goals
• Communication Types and Means
• Factors to consider when choosing communication channels
• Formal communication
• Informal communication
• Verbal communication
• Written communication
• Non-verbal communication
• Electronic communication
• Personal Communication Styles
• Assertive communication
• Passive communication
• Aggressive communication
• Manipulative communication
• The importance of the assertive style
• The basic convictions associated with assertive communication
• Communicating Effectively
• Active listening
• Effective speaking
• Constructive feedback
• Self-awareness
• Criteria to evaluate communication competence
• Communication barriers: organizational, personal, and environmental
• Improving communication

• Understanding Others
• Listening, Understanding & Responding
• Written Communication
• Networking and Building Bonds
• Communication
• Building Trust
• Concern for Others
• Flexibility
• Influence

This course will be implemented through the use of best practices and through the appropriate selection of meaningful and interactive tools such as:
• Practical, relevant case studies
• Group activities and workshops
• Related role plays
• Experiential learning
• Brainstorming
• Stimulating mental activities
• Engaging team competitions
• Suitable training videos
• Presentations
• Self-assessments
• Learning with simulations and games

Employees at all levels