Interacting Constructively with Others at Work

3 Days

SAR 5400

Course Dates

Start Date: 2 February، 2025
End Date: 4 February، 2025
Language: English
Location: Riyadh
Start Date: 25 May، 2025
End Date: 27 May، 2025
Language: Arabic
Location: Jeddah
Start Date: 24 August، 2025
End Date: 26 August، 2025
Language: Arabic
Location: Riyadh
Start Date: 9 November، 2025
End Date: 11 November، 2025
Language: English
Location: Dammam
*Prices do not include value added tax
Course Objectives
Course Outline
Target Competencies
Course Methodology
Target audience

At the end of this course, the participants should be able to:

  • Grasp the importance and benefits of constructive interaction in the workplace.
  • Develop effective communication techniques to express ideas clearly and to listen actively.
  • Reflect on personal communication styles and interaction patterns to make positive changes.
  • Establish professional, constructive relationships through establishing and maintaining trust and rapport with colleagues, superiors, and subordinates.
  • Understand and apply principles of effective collaboration and strategies for building professional relationships and fostering teamwork.
  • Recognize and respond to others' emotions to build stronger relationships.
  • Gain strategies to manage and resolve conflicts constructively.

Introduction to Constructive Interaction

  • Understanding Constructive Interaction
    • Definition and importance of constructive interaction:
    • Benefits of constructive interaction in the workplace:
      • Improved communication, stronger relationships, increased collaboration, enhanced productivity, better conflict resolution
  • Self-Awareness and Self-Reflection
    • Understanding one's communication style:
      • Assertive, passive, aggressive, and passive-aggressive
    • Reflecting on personal interaction patterns:
      • Analyzing past interactions to identify behavioral patterns that may affect relationships
      • Discover how one's behavior influences others and how to make positive changes
  • Building a Positive Mindset
    • Developing a positive attitude
    • Overcoming negative thinking

 Effective Communication Skills

  • Verbal Communication
    • Principles of effective verbal communication
    • Techniques for clear and concise communication:
      • Active listening, paraphrasing, asking clarifying questions, providing feedback
  • Non-Verbal Communication
    • Understanding body language and facial expressions
    • Using non-verbal cues to enhance communication:
  • Active Listening
    • Importance of active listening:
    • Techniques for active listening:
      • Paying full attention, reflecting and paraphrasing, asking open-ended questions, providing feedback

 Building Strong Basis for Constructive Interactions

  • Empathy and Understanding Others
    • Developing empathy in the workplace
    • Recognizing and responding to others' emotions:
  • Building Trust and Rapport
    • Importance of trust in interpersonal relationships
    • Techniques for building and maintaining trust:
      • Being transparent, keeping commitments, showing respect, providing support
  • Collaboration and Building Professional Relationships
    • Principles of effective collaboration
    • Establishing strong relationships:
      • With superiors, subordinates, colleagues, customers
    • Strategies for professional relationships
      • Encouraging open communication, seeking alignment in expectations, recognizing and valuing contributions, keeping promises

Managing Conflict and Resolving Disputes

  • Understanding Conflict
    • Types and sources of conflict in the workplace
    • Impact of conflict on work relationships
  • Conflict Management and Resolution Strategies
    • Communicating effectively during disputes:
      • Active listening
      • Staying calm and composed
      • Finding common ground
      • Collaborative problem-solving
      • Maintaining flexibility

creating a positive work environment

  • Fostering a positive work culture
  • Encouraging open communication
  • Sustaining constructive interaction

  • Collaboration
  • Teamwork
  • Self-awareness
  • Positive thinking
  • Conflict resolution
  • Communication

This training course will be carried out through the use of best practices and the right combination of engaging and purposeful tools such as:

  • Practical, relevant case studies
  • Group activities and workshops
  • Related role plays
  • Experiential learning
  • Brainstorming
  • Stimulating mental activities
  • Engaging team competitions
  • Suitable training Videos
  • Presentations
  • Self-assessments
  • Learning with Simulations and Games

Managers, supervisors and leaders seeking to foster a positive and collaborative work environment; HR Professionals aiming to develop training programs for constructive interaction in the workplace; Individuals at all levels who want to improve their interaction skills and build better relationships at work.

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