At the end of this course, the participants should be able to
• Define the concept of operations
• Determine the types of operations
• Understand the location and importance of operations in an organization
• Define requirements for operations management
• Manage operations efficiently and effectively
• Prepare a methodology for managing operations in the organization
• Inventory, design, code and draw operations in the organization
• Classification of operations
• Set up a flexible network for operations in the organization
• Prepare a guide for operations in the organization
• Follow-up and evaluation of operations in the organization

Basics of operations
• Basics of operations
• The concept of operations
• Motives for interest in operations
• Process elements
• Types of operations
Basics of operations management
• The concept of operations management
• Why operations management
• Operations management requirements
• Benefits of managing operations
Good process management and the relationship of process management to production
• The concept of systems and its relationship to good operations management
• Good process management practice
• The difference between operations and production
Operations Management Methodology
• The concept of process management methodology
• Components (parts) of the process management methodology
• Why the process management methodology
• Objectives of the operations management methodology
• Operations management methodology performance indicators
• Requirements for successful operations management methodology
• Reasons for the failure of the process management methodology
• Operations management methodology responsibilities
• Responsibility of preparation
• Responsibility for approval
• Implementation responsibility
• Follow-up responsibility
• Responsibility for learning and development
• Methodologies associated with the methodology of operations management
Operations inventory stage
• The concept of inventory operations
• Why inventory operations
• Operations inventory models
• Operations inventory methodology
The process design stage
• Process design concept
• Why design processes
• Process design models
• Process design requirements
• Characteristics of well-designed processes
• Operations Design Manual
• Process design methodology
Process drawing stage
• The concept of drawing operations
• Why draw operations
• The approved forms in the process drawing
• Process drawing methods
• The role of computers in drawing processes
• Computer programs used in drawing operations
• Process drawing errors
• How to avoid process mapping errors
• Process drawing methodology
Process coding stage
• The concept of coding operations
• Why code operations
• Process coding methods
• The role of computers in coding operations
Classification stage of operations
• The concept of classifying operations
• Methods of classifying operations
• Reasons for classifying operations
• Benefits of classifying operations
• Process classification methodology
Flexible interference stage of operations
• The concept of flexible overlap of operations
• The importance of flexible overlapping of processes
• Flexible interfering network of operations
• The relationship of classification of processes to the flexible interference of operations
The stage of monitoring and evaluation of operations
• The importance of monitoring and evaluating processes
• How to follow up and evaluate operations
• Process monitoring and evaluation models

• Business Process Management
• Continuous Improvement
• Analytical Thinking
• Problem Solving
• Performance Measurement
• Key Performance Indicators
• Organizational excellence model
• Change Management

This training course will be carried out through the use of best practices and the right combination of engaging and purposeful tools such as:
• Practical, relevant case studies
• Group activities and workshops
• Related role plays
• Experiential learning
• Brain storming
• Stimulating mental activities
• Engaging team competitions
• Suitable training Videos
• Presentations
• Self–assessments
• Learning with Simulations and Games

All employees working in planning, operations, Performance monitoring, management and quality departments in both service and manufacturing industries.