At the end of the training course, participants shall be able to:
• Define and categorize work-related problems correctly
• Apply the scientific-rational approach to solve work problems and make the appropriate related decisions
• Apply creative thinking to suggest alternative solutions to problems
• Practicing creative methods in solving administrative problems.
• Make effective administrative decisions
• Apply scientific tools to evaluate and choose the best decision from several available alternatives

• Introduction to Problem Solving
• Problem Definition
• Types of problems in the workplace
• Problems Solving and its relationship to Decision Making
• The systematic approach of identifying workplace problems
• Steps in Problem Solving (Rational Approach)
• Problem identification
• Collecting and Analyzing information
• Development of alternative solutions
• Evaluation of alternative solutions
• Choosing of an optimal solution
• Setting an action plan
• Implementation of optimal solution
• Follow up and evaluation of optimal solution
• Problem Analysis Tools
• Root Cause Analysis Method
• The 5 Whys method
• Six-question method
• Ishikawa (Fishbone)diagram
• Interrelation Diagram
• Pareto principle
• Creativity in PSDM
• Define creativity in problem solving
• Tools for creativity in problem solving: (brainstorming, reverse thinking, mind map)
• Obstacles to creativity in problem solving
• Common errors in solving problems
• Decision Making
• Introduction to Decision Making
• The types of decisions that are usually taken in any organization
• Decision Making vs. Decision Taking
• Factors affecting decision-making
• Levels of participation in decision-making
• Advantages of a team approach to decision-making
• The scientific-rational approach to decision-making
• Steps to make a rational decision
• Decision Evaluation Tools:
• Force-field Analysis
• Decision Matrix
• Decision Tree
• Increase the effectiveness of the decision

• Research
• Risk Analysis and Management
• Root Cause Analysis/Troubleshooting
• Problem solving
• Collect and Interpret Information
• Teamwork
• Creative Thinking
• Analytical Thinking
• Leadership
• Decision Making
• Dependability

This training course will be carried out through the use of best practices and the right combination of engaging and purposeful tools such as:
• Practical, relevant case studies
• Group activities and workshops
• Related role plays
• Experiential learning
• Brain storming
• Stimulating mental activities
• Engaging team competitions
• Suitable training Videos
• Presentations
• Self–assessments
• Learning with Simulations and Games

Current Managers, supervisors, team leaders, or candidates for such positions