At the end of this course, the participants should be able to:
• Understand and manage human behavior at the workplace
• Understand the elements of organizational culture and work ethics and its impact on productivity
• Understand personality types and its impact in workplace
• Utilize emotional intelligence in understanding and positively influencing others
• Deal effectively with people in the workplace
• Acquire skills for dealing with and overcoming negativity it in the workplace
• Apply techniques to boost self-assertiveness

Human behavior
• Defining human behavior
• The characteristics of human behavior
• The importance of studying human behavior
• Factors affecting behavior
• Patterns of behavior
Organizational culture, professional ethics and its relationship to others
• Defining culture
• Important elements of organizational culture
• Work ethics
• The importance of adhering to professional ethics
• Methods to help establish professional ethics
• Examples of professional ethics
• The impact of commitment to professional ethics on the relationship between employees and management
• The effect of commitment to professional ethics on the relationship between workers
Personality and its impact on dealing with others
• The definition of personality
• The benefits of understanding personalities types
• The dimensions of personality types
• The four personality styles
Best practices in dealing with others
• When dealing with colleagues
• When dealing with the subordinate
• When dealing with the boss
• When dealing with clients
• Maintaining positive attitude in dealing with others
• The seven habits of the most effective people
Emotional intelligence and its role in dealing with others
• Emotional intelligence
• Self-awareness
• Relationship management

• Communication
• Persuasion
• Self-discovery
• Influence
• Emotional intelligence
• Interpersonal Understanding
• Understanding & Responding

This training course will be carried out through the use of best practices and the right combination of engaging and purposeful tools such as:
• Practical, relevant case studies
• Group activities and workshops
• Related role plays
• Experiential learning
• Brain storming
• Stimulating mental activities
• Engaging team competitions
• Suitable training Videos
• Presentations
• Self–assessments
• Learning with Simulations and Games

All staff