Utilizing Emotional Intelligence in the Work Environment
Utilizing Emotional Intelligence in the Work Environment
Course Dates
*Prices do not include value added tax
At the end of this course, the participants should be able to:
- Understand the core concepts and components of Emotional Intelligence (EI).
- Develop self-awareness, self-regulation, motivation, empathy, and social skills.
- Apply EI principles to enhance workplace communication, leadership, and teamwork.
- Recognize and manage emotional triggers and workplace conflicts effectively.
- Cultivate a workplace culture that promotes emotional intelligence for overall organizational success.
Introduction to Emotional Intelligence
- What is emotional intelligence?
- Importance in the workplace
- Historical background and theoretical foundations
- The five components of EI
- Self-awareness
- Self-regulation
- Motivation
- Empathy
- Social skills
- The Neuroscience of Emotions
- How emotions influence decision-making and behavior.
- The role of the amygdala and prefrontal cortex.
- Understanding Self-Awareness
- Identifying emotions and their impact on actions
- The Johari Window model
- Techniques to Improve Self-Awareness
- Journaling
- Mindfulness practices
- Understanding Self-Regulation
- Managing emotional reactions under stress
- Techniques for emotional control and adaptability
- Intrinsic vs. Extrinsic Motivation
- The role of passion and purpose in workplace success
- Techniques for fostering intrinsic motivation
- Creating a personal motivation vision board
- The Role of Empathy in the Workplace
- Understanding others’ perspectives
- Active listening and non-verbal communication
- Resolving disputes through empathetic listening
- Effective Communication Skills
- Verbal and non-verbal communication techniques
- Giving and receiving constructive feedback using EI principles
- Conflict Resolution and Negotiation
- Identifying sources of workplace conflict
- Become aware of conflict resolving styles
- Steps to resolve conflicts effectively using EI
- Reaching win-win agreements through EI
- Emotional Intelligence and Leadership
- Characteristics of emotionally intelligent leaders
- Understanding needs and motivation
- Inspiring and influencing teams
- Leadership-readiness assessment and completing a development plan
- Building Emotionally Intelligent Teams
- Encouraging collaboration and trust
- Promoting a culture of emotional awareness
- Promoting empathy and tolerance
- Communication
- Emotional Intelligence
- Leadership
- Self-awareness
- Empathy
This training course will be carried out through the use of best practices and the right combination of engaging and purposeful tools such as:
- Practical, relevant case studies
- Group activities and workshops
- Related role plays
- Experiential learning
- Brain storming
- Stimulating mental activities
- Engaging team competitions
- Suitable training Videos
- Presentations
- Self–assessments
- Learning with Simulations and Games
Managers, Supervisors, team leaders, professionals, and all other individuals who seek to improve their self-awareness, self-regulation, empathy, their understanding of others’ behaviors, and influence on others through exploring and sharpening their Emotional Intelligence competence.