Training course information
Course outline
Training schedule

At the end of this course, the participants should be able to:

  • Understand the core concepts and components of Emotional Intelligence (EI).
  • Develop self-awareness, self-regulation, motivation, empathy, and social skills.
  • Apply EI principles to enhance workplace communication, leadership, and teamwork.
  • Recognize and manage emotional triggers and workplace conflicts effectively.
  • Cultivate a workplace culture that promotes emotional intelligence for overall organizational success.
Introduction to Emotional Intelligence
  • What is emotional intelligence?
  • Importance in the workplace
  • Historical background and theoretical foundations
  • The five components of EI
    • Self-awareness
    • Self-regulation
    • Motivation
    • Empathy
    • Social skills
  • The Neuroscience of Emotions
    • How emotions influence decision-making and behavior.
    • The role of the amygdala and prefrontal cortex.
Developing Self-Awareness and Self-Regulation
  • Understanding Self-Awareness
    • Identifying emotions and their impact on actions
    • The Johari Window model
  • Techniques to Improve Self-Awareness
    • Journaling
    • Mindfulness practices
  • Understanding Self-Regulation
    • Managing emotional reactions under stress
    • Techniques for emotional control and adaptability
Building Motivation and Empathy
  • Intrinsic vs. Extrinsic Motivation
    • The role of passion and purpose in workplace success
    • Techniques for fostering intrinsic motivation
    • Creating a personal motivation vision board
  • The Role of Empathy in the Workplace
    • Understanding others’ perspectives
    • Active listening and non-verbal communication
    • Resolving disputes through empathetic listening
Enhancing Social Skills and Managing Workplace Relationships
  • Effective Communication Skills
    • Verbal and non-verbal communication techniques
    • Giving and receiving constructive feedback using EI principles
  • Conflict Resolution and Negotiation
    • Identifying sources of workplace conflict
    • Become aware of conflict resolving styles
    • Steps to resolve conflicts effectively using EI
    • Reaching win-win agreements through EI
Applying Emotional Intelligence in Leadership and Team Dynamics
  • Emotional Intelligence and Leadership
    • Characteristics of emotionally intelligent leaders
    • Understanding needs and motivation
    • Inspiring and influencing teams
    • Leadership-readiness assessment and completing a development plan
  • Building Emotionally Intelligent Teams
    • Encouraging collaboration and trust
    • Promoting a culture of emotional awareness
    • Promoting empathy and tolerance

Training Courses Schedule for 2026 is now available

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2025 Training Schedule

Training course language: Arabic

Training course venue: Dammam

Training course end date: 31 July، 2025

Training course start date: 27 July، 2025

Training course language: English

Training course venue: Cairo

Training course end date: 11 September، 2025

Training course start date: 7 September، 2025

Training course fee : SAR 7300

Utilizing Emotional Intelligence in the Work Environment

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