The Management Process and Managerial Functions

1. Management Defined

• • Definition: Understanding management as the coordination of people, processes, and resources to achieve organizational goals.

1. Managerial Functions

• • Planning:
    • Planning types: Strategic, tactical, and operational planning.
    • Steps in the planning process
    • Tools: SWOT analysis, SMART goals, and scenario planning.
  • Organizing:
    • Structuring teams.
    • Resource allocation and optimization.
    • Centralization vs. delegation.
  • Leading:
    • Communication, and emotional intelligence.
    • Leadership styles: Autocratic, democratic, and laissez-faire.
    • Leader’s role as motivator (Maslow's Hierarchy of Needs, Herzberg's Two-Factor Theory, McGregor's Theory X and Theory Y.)
  • Controlling:
    • Performance measurement and corrective actions.
    • Tools: KPIs, dashboards, and balanced scorecards.

1. Roles of Managers at Different Levels

• • Operational managers: Day-to-day activities.
  • Tactical managers: Translating goals into strategies.
  • Strategic managers: Setting vision and long-term goals.

Understanding Leadership and Its Evolution

1. Defining Leadership

• • Differences between leadership and management.
  • Major Characteristics of effective leaders (Visionary, empathetic and emotionally intelligent, decisive, and inspirational).
  • Real-Life Examples: (Nelson Mandela's leadership in South Africa, Indra Nooyi’s empathetic leadership at PepsiCo)

1. Historical Evolution of Leadership Theories

• • Traits Theory: "leaders are born not made."
  • Behavioral Theories: Ohio State and Michigan studies.
    • Effective leadership is based on behavior. Leadership behaviors: Task-oriented vs. people-oriented. Leadership is a personal style. (Popular styles: Autocratic, Democratic, Laissez-faire)
  • Contingency Theories: Leadership effectiveness depends on the situation; No one-style fits all situations.
    • Fiedler’s contingency model.
    • Hersey-Blanchard situational leadership.
  • Modern Theories:
    • Transformational and transactional leadership.
    • Servant leadership: Focus on team and community.

Developing Leadership Abilities and Competencies

1. Key Competencies of Effective Leaders

• • Emotional Intelligence: Self-Awareness, Self-Regulation, Empathy, Social Skills, Self- Motivation
    • Techniques to improve EI: mindfulness, active listening, and empathy exercises.
  • Decision-Making: Analytical and intuitive approaches.
    • Rational Decision-Making Model: Identifying and analyzing the problem, generating alternative solutions, evaluating alternatives, making a decision, and implementing it.
    • Some creative Problem-Solving Techniques: Brainstorming, mind mapping, lateral thinking.
    • Group Decision-Making and Consensus Building: Techniques for making decisions as a team.
  • Adaptability and Resilience: Leading through uncertainty and change.

1. 1. Strategies for Leadership Development

• • Mentorship: Benefits of shadowing experienced leaders.
  • Self-Assessment: Tools like 360-degree feedback and personal SWOT analysis.
  • Learning Agility: The importance of lifelong learning and embracing feedback.

1. 1. Overcoming Leadership Challenges

Modern Roles of Business Leaders

1. Leaders as Innovators

• • Fostering creativity in teams.
  • Leading in technological disruptions.

1. Leaders as Organizational Cultural Architects

• • Building and maintaining organizational culture.
  • Promoting diversity and inclusion.

1. Leaders as Change Agents

• • Leading organizations through transformations and crises.
  • Communicating effectively during change.
  • Keeping employees motivated and engaged.

1. Leaders and Corporate Social Responsibility (CSR )

• • The role of leaders in sustainability and ethical practices.
  • Integrating social and environmental concerns into business operations.
  • Implementing practices that promote sustainability.
  • Navigating ethical challenges in leadership.

Practical Lessons from Successful Leaders

1. Global Leadership Insights

• • Jeff Bezos: Customer-centric leadership at Amazon.
  • Nelson Mandela: Consensus-building and reconciliation.

1. Middle Eastern Leadership Examples

• • King Salman bin Abdulaziz: Balancing tradition and modernity.
  • King Abdulaziz Al-Saud: Possessing the vision, resilience, and inclusion mindset.
  • Sheikh Zayed bin Sultan Al Nahyan: Nation-building through visionary leadership.

1. Applying Lessons to Personal Leadership

• • Identify key lessons from Successful Leaders’ experiences.
  • Identify key takeaways from the course.
  • Develop a personal leadership development action plan.

  • Commit to ongoing learning and improvement.

• Leadership
• Planning
• Promoting innovation
• Emotional Intelligence
• Problem Solving
• Delegation
• Change Management
• Performance Management
• Influencing Others

This training course will be carried out through the use of best practices and the right combination of engaging and purposeful tools such as:

• Practical, relevant case studies
• Group activities and workshops
• Related role plays
• Experiential learning
• Brainstorming
• Stimulating mental activities
• Engaging team competitions
• Suitable training Videos
• Presentations
• Self–assessments
• Learning with Simulations and Games

Supervisors, Managers, Team Leaders, or individuals expected to assume such or similar positions.