At the end of this course, the participants should be able:
- To develop drive within participants to keep improving and pursue innovation along with growth in business settings
- To highlight importance of systematic management of operations in creating competitive advantage
- To inculcate the proclivity for positive culture in an organization
- To highlight how more can be achieved with the same staff but with better employee engagement and empowerment
- To discuss methodologies and techniques prevalent in the industry for streamlining operations in a manner that ensures products wanted by customers are delivered in a manner that creates additional value
- To understand operational excellence principles and best ways to implement them into daily functioning of the business
Creating Operational Excellence
- Defining operational excellence
- Components of operational excellence
- Phases of Operational Excellence
- Principles to achieve Operational Excellence
- Using Operational Excellence to create competitive advantage
- How different industries use Operational Excellence to their advantage?
Continuous Improvement
- Role of continuous improvement in Operational Excellence
- Identifying improvement opportunities
- Analysing and verifying the root cause
- Standardizing solution
Fostering Innovation
- Importance of innovation
- Cycle of innovation
- Balancing innovation and efficiency
- Accelerating adoption of innovation
- External determinants for innovation
- Building culture of innovation and continuous improvement
Retaining Top Talent for Operational Excellence
- HR Operational Excellence
- Attracting best talent
- Talent management
- Key principles of leadership
- Performance management
- High performance teams
Customer Experience – Acquiring and Retaining Customers
- Customer Operational Excellence
- Customer engagement
- Meeting customer expectations
- Quality function deployment
- Designing for customer value
Process Excellence
- Process improvement
- Digitalization at the core of process excellence
- Lean process improvement
- Approaches to process improvement
- Steps to process improvement
Introduction to Six Sigma
- Deploying six sigma
- Goals of six sigma
- Sigma levels
- Key principles of six sigma
- Six sigma methodologies- DMAIC, DMADV
- Implementing six sigma
Lean Value Streams
- Value stream mapping
- Static and dynamic flow visuals
- Creating standard work for flow
Barriers to Sustaining Excellence
- Leadership failure
- Functional silos
- Lack of integrated systems
- Rigid culture
Operational Excellence Tools
- Kaizen
- Kanban
- Value stream mapping
- Bottleneck analysis
- PDCA
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