At the end of this course, the participants should be able to:
• Understand the concept of work teams and how to form a cohesive group
• Understand the characteristics and dynamics of the effective team
• Effective leadership and the different methods of motivation
• Understand the stages of team building and team development
• Communicate and interact with others with a high degree of effectiveness
• Analyze and handle work problems in a collective and effective manner
• Become acquainted with the Japanese and American approaches in dealing with problems
• Handle team conflict and know how to deal with different types of personality in teams

Team Concept
• What is the team?
• Team basics
• The group compared to the team
• The main types of teams
• Japanese concept for teams
The Role and Importance of Work Teams
• Why work as a team?
• Why are teams being used more in work environments?
Characteristics of High Performing Teams
• Team characteristics
• Attributes and characteristics of the supporting member in active team
• Competencies of team members
• Advantages of an effective team
• Behavior hindering teamwork
• Behaviors that support teamwork
Stages of Team Building and Team Development
• Team building stages
• Stages of team growth (development and formation)
Team Leadership
• What is leadership?
• A comparison between the group leader and the team leader
• The importance of the role of the team leader
• Roles of the team leader and team member
• Theory X and theory Y
• Situational leadership styles
• Maslow's hierarchy of needs
Communication within the Team
• Communication
• Communication Types
• Consequences of the inability to communicate between team members
• Tips for effective listening among team members
• How do you understand others?
• Tips for giving feedback
• Improve communication among team members with diverse backgrounds and cultures
The Collective Solving of Problems
• Types of problems
• Steps to solve problems
• Diagnosing a problem
• Fishbone method - example
• Brainstorming rules
• Force-field analysis
• Levels of participation in decision-making
Conflict Management within Teams
• The concept of conflict
• Levels of conflict
• The main reasons that the team may clash
• Causes of conflict
• Conflict Handling Strategy

• Teamwork
• Team Building
• Building Partnerships
• Building Work Relationships
• Building Trust
• Conflict Handling Leadership

This training course will be carried out through the use of best practices and the right combination of engaging and purposeful tools such as:
• Practical, relevant case studies
• Group activities and workshops
• Related role plays
• Experiential learning
• Brainstorming
• Stimulating mental activities
• Engaging team competitions
• Suitable training Videos
• Presentations
• Self–assessments
• Learning with Simulations and Games

Project managers, team leaders, managers and supervisors who need to effectively build and lead work teams