At the end of this course, participants should be able to:
- Define crisis management and its importance.
- Identify the leader’s role in crisis situations.
- Develop a crisis management plan.
- Make informed decisions under pressure.
- Communicate effectively with stakeholders during a crisis.
- Lead post-crisis recovery and learning efforts.
- Build an effective personal leadership style that thrives in crises.
Understanding Crisis Management and the Leader's Role
- Definitions and key concepts
- Crisis types and classification
- Leader's role
- Frameworks to understand crisis management
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- Situational Crisis Communication Theory (SCCT(
- Crisis Leadership Model
Preparing for a Crisis
- Crisis Preparedness and Risk Assessment
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- Definition
- Risk Assessment Tools (SWOT, PESTLE, and risk matrices)
- Building a Crisis Management Team
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- Roles and Responsibilities: Crisis Manager, Communications Lead, Operations Lead
- Developing a Crisis Management Plan
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- Key Components: Clear chain of command, Communication protocols, Resource allocation plans, Scenario-based response strategies
Leading During a Crisis
- Decision-Making Under Pressure
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- The OODA Loop Framework
- Crisis Communication Strategies
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- Principles: Transparency, honesty, clarity, tailoring messages to stakeholders
- Maintaining Team Morale
Post-Crisis Recovery and Learning
- Transitioning to Recovery-Steps:
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- Stabilize operations
- Address emotional and psychological impacts
- Rebuild trust with stakeholders
- Post-Crisis Review and Evaluation
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- Framework: After-Action Review (AAR) process.
- Learning from the Crisis
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- Process: Identify lessons learned; How to avoid similar future crisis; Update crisis management plans; Train staff on new protocols
Building a Crisis-Resilient Leadership Style
- Traits of effective leadership for crisis management (decisiveness, empathy, adaptability, calmness under pressure)
- Emotional intelligence in crisis leadership
- Strategies for building a culture of resilience
- Simulation exercise
- Developing Personal Action Planning
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