At the end of this course, the participants should be able to:
- Understand the concept of emotional intelligence and its importance in the office work environment
- Develop empathy and effective communication skills for office managers
- Enhance the ability to manage stress and conflicts in the office
- Build positive and effective working relationships within the office
Introduction to Emotional Intelligence
- The Concept of Emotional Intelligence
- The Importance of Emotional Intelligence in the Office Work Environment
- Recognizing and Controlling Emotions
- Developing Empathy
- Building Self-Confidence
Effective Communication Skills
- Basics of Effective Communication in the Office
- Active Listening for Office Managers
- Clearly Expressing Ideas in the Office Work Environment
- Reading Body Language in the Office
- Handling Criticism in the Office Work Environment
Stress and Conflict Management
- Understanding Sources of Stress in the Office
- Stress Management Strategies for Office Managers
- Handling Conflicts in the Office Work Environment
- Negotiation and Conflict Resolution in the Office
- Maintaining Work-Life Balance for Office Managers
Building Positive Relationships
- The Importance of Positive Relationships in the Office
- Developing Cooperation Skills in the Office
- Building Effective Work Teams in the Office Work Environment
- Enhancing Team Spirit in the Office
- Dealing with Difficult Personalities in the Office Work Environment
Practical Applications and Evaluation
- Practical Applications of Emotional Intelligence in the Office
- Personal Performance Evaluation for Office Managers
- Developing Plans to Improve Skills in the Office Work Environment
- Sharing Experiences and Insights in the Office
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