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At the end of this course, the participants should be able to:
- Understand the different kinds of intelligence
- Understand what emotional intelligence is and why it matters
- Understand their own emotions and behaviors, i.e., self-awareness
- Read and understand accurately the cues and responses/reactions of other people, i.e., social awareness.
- Use their emotions to direct their behaviors to positively influence others i.e., management of social relationships.
- Use awareness of their emotions and the emotions of others to manage interactions through effective communications and the proficient handling of conflict
- Important Concepts In Human Behavior
- Human behavior
- Emotions
- Personality determinants
- Intelligence
- The Meaning of Emotional Intelligence
- Intelligence definition and types
- The meaning of emotional intelligence
- Why emotional intelligence?
- The relationship between success and intelligence
- Cognitive intelligence vs emotional intelligence
- Emotions and controlling them
- The Brain and its role in intelligence and emotions
- Model in Emotional Intelligence
- Emotional intelligence and management
- A model of emotional intelligence
- Understanding self and others
- Utilizing Emotional Intelligence for Self-management
- Emotional intelligence framework
- Self-awareness
- Areas of strength and weakness
- Self-management strategies
- Emotional Maturity and controlling your reactions to emotional stimulus
- Utilizing Emotional Intelligence for Managing Relationships with Others
- Social Awareness
- Connection and empathy
- Managing relationships with others
- Change
- Managing Work Teams
- Concern for Others
- Listening, Understanding & Responding
- Emotional intelligence
- self management
- Empathy
- Communication
- Persuasion
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This training course will be carried out through the use of best practices and the right combination of engaging and purposeful tools such as:
- Practical, relevant case studies
- Group activities and workshops
- Related role plays
- Experiential learning
- Brain storming
- Stimulating mental activities
- Engaging team competitions
- Suitable training Videos
- Presentations
- Selfโassessments
- Learning with Simulations and Games
All individuals seeking better understanding of their emotions and those of others in order to enhance their self-control and to positively influence others