Training course information
Course outline
Training schedule

At the end of this course, the participants should be able to:

  • Understand the structure and functions of retail banking institutions.
  • Analyze the different retail banking products and services, including personal loans, mortgages, and deposit accounts.
  • Apply effective customer relationship management (CRM) strategies to enhance customer satisfaction and loyalty.
  • Recognize the importance of regulatory compliance in retail banking operations.
  • Address emerging trends in retail banking, including the role of technology, digital banking, and financial inclusion.
  • Evaluate operational processes in retail banking, focusing on efficiency, risk management, and profitability.

Introduction to Retail Banking

  • Overview of retail banking: Definition, history, and key services.
  • The role of retail banks in the economy and financial system.
  • Structure of retail banking institutions and organizational components.

Retail Banking Products and Services

  • Types of deposit products: Savings accounts, checking accounts, and term deposits.
  • Loan products: Personal loans, mortgages, auto loans, and credit cards.
  • Investment products: Fixed deposits, mutual funds, and retirement plans.
  • Digital banking products and services: Online and mobile banking platforms.

Customer Relationship Management (CRM) in Retail Banking

  • Principles of customer relationship management in banking.
  • Techniques to enhance customer experience and retention.
  • The role of personalized banking services and digital channels in CRM.
  • Managing customer expectations in the digital age.

Risk Management and Operational Efficiency

  • Identifying and managing risks in retail banking: Credit risk, operational risk, market risk, and liquidity risk.
  • Operational processes in retail banking: Account opening, loan processing, and customer support.
  • Improving efficiency through automation and technology.
  • Fraud prevention and cybersecurity in retail banking.

Regulatory Environment and Compliance

  • Overview of key regulations in retail banking.
  • The role of financial regulators: Central banks and financial authorities.
  • Compliance requirements in retail banking: KYC (Know Your Customer), AML (Anti-Money Laundering), and data privacy laws.
  • The impact of regulations on retail banking operations and customer trust.

Emerging Trends and Challenges in Retail Banking

  • The digital transformation of retail banking: Online banking, mobile banking, and the use of AI.
  • The rise of fintech and its impact on traditional retail banking.
  • Financial inclusion: Offering banking services to underserved and unbanked populations.
  • Trends in customer behavior: Shifting expectations and the demand for personalized banking services.

Future of Retail Banking

  • Innovations in retail banking: Blockchain, digital wallets, and peer-to-peer lending.
  • The future of branch banking: The rise of digital-first models.
  • How retail banks can stay competitive in a rapidly evolving financial landscape.
  • The role of sustainability and ESG (Environmental, Social, and Governance) in retail banking.

Training Courses Schedule for 2026 is now available

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2025 Training Schedule

Training course language: Arabic

Training course venue: Riyadh

Training course end date: 14 August، 2025

Training course start date: 10 August، 2025

Training course language: Arabic

Training course venue: Dammam

Training course end date: 4 December، 2025

Training course start date: 30 November، 2025

Training course fee : SAR 7800

Fundamentals of Retail Banking

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