At the end of this course, the participants should be able to:
- Recognize and apply the core roles of a supervisor, including planning, organizing, leading, and monitoring.
- Set SMART objectives and develop action plans to achieve both short-term and long-term goals.
- Organize tasks, allocate resources, and manage time efficiently to meet goals.
- Apply problem-solving and decision-making techniques to address issues and make informed choices.
- Overcome communication barriers and practice active listening to improve team interaction.
- Use the GROW coaching model to support team members’ growth and manage performance effectively.
- Resolve conflicts, motivate the team, and foster a positive and collaborative work environment.
- Conduct performance reviews and implement improvement plans to address underperformance.
Supervision Overview
- Definition of supervision
- Supervisory functions
- Supervisor’s roles: (Planner, Organizer, Leader, Monitor, Coach/Mentor, Problem-Solver, Communicator, Decision-Maker)
- Responsibilities of the supervisor
- Challenges of new supervisors
Effective Communications
- Importance of communication skills to supervisors
- Overcoming communication barriers
- Major barriers to communication
- Differing perceptions
- Cultural and language differences
- Misinterpretation of non-verbal cues
- Strategies to overcome barriers
- Use simple and clear language
- Seek feedback & confirm understanding
- Be objective and constructive
- Be mindful of cultural sensitivities
- Major barriers to communication
- Active listening & effective feedback
Effective Planning and Organizing
- Introduction to planning and organizing
- The supervisor's role in planning and organizing
- Steps to set SMART objectives and write an action plan
- Time management for supervisors
- Delegation skills
- Organizing responsibilities and resources
Handling Problems and Taking Decisions
- Basics of problem solving
- Causes vs symptoms
- Identifying roots causes (why-why, fishbone, ...)
- Generating creative solutions (brainstorming and reverse thinking)
- Evaluating alternative decisions and choosing logical, practical solutions (force-field analysis)
- Involving others and gaining support
Leading Self and Others
- Self-Assessment and Development
- Tools for self-assessment
- SWOT Analysis
- Personal reflection journals
- Self-development tips
- Tools for self-assessment
- Team building and interpersonal support
- The dynamics of building a strong team
- Fostering collaboration and trust
- Encouraging open communication and feedback
- Celebrating team successes
- Motivation basics
- Principles of effective motivation
- Diagnosing low motivation situations
- Conflict management
- Constructive vs futile conflict
- Promoting cooperation
- Steps for resolving conflict
Coaching and Performance Management
- Coaching
- Coaching defined
- Characteristics of the effective coach
- Using the GROW Model for impactful coaching
- (Goal, Reality, Options, Will)
- Handling low performance
- Identify the root cause
- Provide constructive feedback
- Develop a Performance Improvement Plan (PIP)
- Performance review and appraisal
- Designing appraisal process
- Setting measurable objectives
- Promoting self-assessment
- Supplying constructive feedback
- Using performance reviews for guiding career development
- Recognizing achievements and reinforcing positive behaviors
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