Skills for Dealing with Others in the Workplace

5 Days

6400 SAR

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Course Dates

Start Date: 25 February 2024
End Date: 29 February 2024
Language: Arabic
Location: Jeddah
Start Date: 26 May 2024
End Date: 30 May 2024
Language: Arabic
Location: Dammam
Start Date: 4 August 2024
End Date: 8 August 2024
Language: Arabic
Location: Abha
Start Date: 8 December 2024
End Date: 12 December 2024
Language: Arabic
Location: Riyadh
*Prices do not include value added tax
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Course Objectives
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Course Outline
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Target Competencies
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Course Methodology
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Intended audience

    At the end of this course, the participants should be able to:
  • Understand and manage human behavior at the workplace
  • Understand the elements of organizational culture and work ethics and its impact on productivity
  • Understand personality types and its impact in workplace
  • Utilize emotional intelligence in understanding and positively influencing others
  • Deal effectively with people in the workplace
  • Acquire skills for dealing with and overcoming negativity it in the workplace
  • Apply techniques to boost self-assertiveness

    Human behavior
    • Defining human behavior
    • The characteristics of human behavior
    • The importance of studying human behavior
    • Factors affecting behavior
    • Patterns of behavior
    Organizational culture, professional ethics and its relationship to others
    • Defining culture
    • Important elements of organizational culture
    • Work ethics
    • The importance of adhering to professional ethics
    • Methods to help establish professional ethics
    • Examples of professional ethics
    • The impact of commitment to professional ethics on the relationship between employees and management
    • The effect of commitment to professional ethics on the relationship between workers
    Personality and its impact on dealing with others
    • The definition of personality
    • The benefits of understanding personalities types
    • The dimensions of personality types
    • The four personality styles
    Best practices in dealing with others
    • When dealing with colleagues
    • When dealing with the subordinate
    • When dealing with the boss
    • When dealing with clients
    • Maintaining positive attitude in dealing with others
    • The seven habits of the most effective people
    Emotional intelligence and its role in dealing with others
    • Emotional intelligence
    • Self-awareness
    • Relationship management

  • Communication
  • Persuasion
  • Self-discovery
  • Influence
  • Emotional intelligence
  • Interpersonal Understanding
  • Understanding & Responding

    This training course will be carried out through the use of best practices and the right combination of engaging and purposeful tools such as:
  • Practical, relevant case studies
  • Group activities and workshops
  • Related role plays
  • Experiential learning
  • Brain storming
  • Stimulating mental activities
  • Engaging team competitions
  • Suitable training Videos
  • Presentations
  • Selfโ€“assessments
  • Learning with Simulations and Games

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