Manage Course - ALTAWAIL

عنوان الصفحة في الموقع*

URL*

موضوع الدورة التدريبية*

اختر اسم الدورة التدريبية من القائمة المنسدلة*

ملف الدورة التدريبية*

أهداف الدورة التدريبية ( معلومات الدورة التدريبية)*

الفئة المستهدفة*

محاور الدورة التدريبة*

Introduction to Crisis Communication and Understanding Emergencies

<ul style="text-align: left">
 	<li>Understanding Crisis and Accident Communication
<ul>
 	<li>The role of communication in accidents and crises: Importance of clear, timely, and accurate information.</li>
 	<li>Types of crises: Natural disasters, workplace accidents, and public health emergencies.</li>
 	<li>Key principles of crisis communication: Transparency, consistency, and credibility.</li>
</ul>
</li>
 	<li>Psychology of Crisis Communication
<ul>
 	<li>Understanding human reactions in a crisis: Emotions, stress, and fear.</li>
 	<li>Communicating with people under stress: Techniques for calming and guiding individuals.</li>
 	<li>The impact of crisis communication on public perception and trust.</li>
</ul>
</li>
 	<li>Preparing for Crisis Communication
<ul>
 	<li>Building a Sustainable Crisis Communication Strategy &amp; plan: Setting up roles and responsibilities, ensuring that your crisis communication plan is adaptable, scalable, and up-to-date.</li>
 	<li>Crisis communication tools: Platforms and systems to ensure timely and efficient communication.</li>
 	<li>Media relations in a crisis: Crafting the right messages for the public and press.</li>
 	<li>Training for Crisis Scenarios: Establishing ongoing crisis communication training and simulation exercises.</li>
</ul>
</li>
</ul>
Key Communication Skills for Accident and Crisis Situations

<ul style="text-align: left">
 	<li>Effective Verbal and Non-Verbal Communication
<ul>
 	<li>Communicating under pressure: Clarity, calmness, and confidence.</li>
 	<li>The importance of tone, body language, and listening skills.</li>
 	<li>Managing emotions: How to stay composed while speaking with anxious or distressed individuals.</li>
</ul>
</li>
 	<li>Crisis Communication Strategies for Stakeholders
<ul>
 	<li>Communicating with internal stakeholders (employees, management) during a crisis.</li>
 	<li>External communication: Engaging with media, public, and regulatory bodies.</li>
 	<li>Developing and delivering effective crisis messages for different audiences.</li>
</ul>
</li>
</ul>
Post-Crisis Communication and Continuous Improvement

<ul>
 	<li style="text-align: left">Post-Crisis Communication and Recovery
<ul>
 	<li>Dealing with the aftermath: Providing updates and maintaining trust.</li>
 	<li>Internal debriefing: Communicating lessons learned to employees and stakeholders.</li>
 	<li>Managing reputation after a crisis: Rebuilding trust and addressing negative perceptions.</li>
</ul>
</li>
 	<li>Evaluating Crisis Communication
<ul>
 	<li style="text-align: left">Analyzing crisis communication effectiveness: What worked, what didn’t.</li>
 	<li style="text-align: left">Conducting a crisis communication audit: Review of response times, message clarity, and stakeholder engagement.</li>
 	<li style="text-align: left">Continuous improvement: Adapting your communication strategies based on feedback and lessons learned.</li>
</ul>
</li>
</ul>

منهجية الدورة*

الجدارة المستهدفة*

الجهة العالمية

PMI ILM atd PECB

معلومات الجهة العالمية*

اختر الفئة*

بيانات الدورة التدريبية