At the end of this course, the participants should be able to:

• Recognize and apply the core roles of a supervisor, including planning, organizing, leading, and monitoring.
• Set SMART objectives and develop action plans to achieve both short-term and long-term goals.
• Organize tasks, allocate resources, and manage time efficiently to meet goals.
• Apply problem-solving and decision-making techniques to address issues and make informed choices.
• Overcome communication barriers and practice active listening to improve team interaction.
• Use the GROW coaching model to support team members’ growth and manage performance effectively.
• Resolve conflicts, motivate the team, and foster a positive and collaborative work environment.
• Conduct performance reviews and implement improvement plans to address underperformance.

Supervision Overview

• Definition of supervision
• Supervisory functions
• Supervisor’s roles: (Planner, Organizer, Leader, Monitor, Coach/Mentor, Problem-Solver, Communicator, Decision-Maker)
• Responsibilities of the supervisor
• Challenges of new supervisors

Effective Communications

• Importance of communication skills to supervisors
• Overcoming communication barriers
  • Major barriers to communication
    • Differing perceptions
    • Cultural and language differences
    • Misinterpretation of non-verbal cues
  • Strategies to overcome barriers
    • Use simple and clear language
    • Seek feedback & confirm understanding
    • Be objective and constructive
    • Be mindful of cultural sensitivities
• Active listening & effective feedback

Effective Planning and Organizing

• Introduction to planning and organizing
• The supervisor's role in planning and organizing
• Steps to set SMART objectives and write an action plan
• Time management for supervisors
• Delegation skills
• Organizing responsibilities and resources

Handling Problems and Taking Decisions

• Basics of problem solving
• Causes vs symptoms
• Identifying roots causes (why-why, fishbone, ...)
• Generating creative solutions (brainstorming and reverse thinking)
• Evaluating alternative decisions and choosing logical, practical solutions (force-field analysis)
• Involving others and gaining support

Leading Self and Others

• Self-Assessment and Development
  • Tools for self-assessment
    • SWOT Analysis
    • Personal reflection journals
  • Self-development tips
• Team building and interpersonal support
  • The dynamics of building a strong team
  • Fostering collaboration and trust
  • Encouraging open communication and feedback
  • Celebrating team successes
• Motivation basics
  • Principles of effective motivation
  • Diagnosing low motivation situations
• Conflict management
  • Constructive vs futile conflict
  • Promoting cooperation
  • Steps for resolving conflict

Coaching and Performance Management

• Coaching
  • Coaching defined
  • Characteristics of the effective coach
  • Using the GROW Model for impactful coaching
    • (Goal, Reality, Options, Will)
• Handling low performance
  • Identify the root cause
  • Provide constructive feedback
  • Develop a Performance Improvement Plan (PIP)
• Performance review and appraisal
  • Designing appraisal process
  • Setting measurable objectives
  • Promoting self-assessment
  • Supplying constructive feedback
  • Using performance reviews for guiding career development
  • Recognizing achievements and reinforcing positive behaviors