At the end of this course, the participants should be able to:
• Define delegation and empowerment and recognize the similarities and differences between them
• Understand the various levels of subordinate engagement from delegation to full empowerment
• Understand the importance of employee participation and engagement and its positive impact at work
• Follow an effective sequence of steps to perform effective delegation
• Identify the tasks that can be delegated and those that should not be
• Assess employee readiness for delegation
• Use a step-by-step process for effective delegation
• Give clear instructions for better delegation results
• Identify common delegation pitfalls and learn how to avoid them
• Use ways to effectively monitor delegation results
• Use techniques for giving and receiving effective feedback
• Identify the most important requirements and pillars of empowerment
• Practice empowerment as an administrative strategy
• Help create an organizational culture that nurtures empowerment

Delegation and Empowerment: An introduction

• Introduction to Concepts: Delegation, Responsibility, Accountability, and Empowerment
• Delegation vs. Burden-Shifting
• Benefits of Delegation and Empowerment
• Why Has Delegation Become More Important Than Ever?

The Delegation Process

• Requirements for Successful Delegating
• Levels of Delegation
• Barriers and limitations to delegation
• Delegation Skills: Self-assessment
• Steps of The Delegation Process
• Right Task/ Right Person
• Delegatee Readiness (Skills, Motivation, Willingness to Take Responsibility)

Delegation applied
• The Delegation Meeting
• Clarity in communication
• Setting goals and performance standards
• Delegation of authority
• Setting and clarifying support
• Measures and rewards
• Monitoring Delegation
• Measuring progress
• Handling problems
• Giving effective feedback

Empowerment
• 5 P’s of effective empowerment
• Elements of empowerment
• Being employee-focused
• Impact of employee empowerment on productivity, sustainability, and organizational ability to respond and change
• Characteristics of empowered employees
• Organizational Culture that is conducive for empowerment

Excelling in Delegation

• Characteristics of Effective Delegators
• Coaching and delegation
• Role Clarity: Coach vs. Trainee
• Focus on learning
• Do’s and don’ts of effective delegation

• Delegation
• Decision Making
• Leadership
• Teamwork
• Succession Planning
• Coaching
• Human Capital Development
• Employee Training
• Empowerment

This course will be implemented through the use of best practices and through the appropriate selection of meaningful and interactive tools such as:

• Practical, relevant case studies
• Group activities and workshops
• Related role plays
• Experiential learning
• Brainstorming
• Stimulating mental activities
• Engaging team competitions
• Suitable training videos
• Presentations
• Self-assessments
• Learning with simulations and games

All employees in supervisory or managerial roles