At the end of this course, the participants should be able to:

• Learn the principles of enterprise design and their relationship to the complexity of business procedures.
• Analyze the most important principles and steps in simplifying procedures.
• Use workflow maps, organizational design maps, and work distribution maps.
• Simplify complex procedures as part of a practical study.

The Management Process in Perspective

• Planning the work
• Types of plans
• Organizing and allocating resources
• Directing and controlling individual and organizational performance
• Principles of organizing
• Designing organizational charts
• The direct link between charts and procedures

Policies and Procedures

• Definitions and concepts
• Signs of complicated procedures
• Importance and goals of procedures
• Work simplification goals
• Developing effective procedures
• Productivity defined

Work Flow Techniques

• The parallel and sequential techniques
• The stages of work simplification
• Selection of procedure(s)
• Collecting data
• Data analysis and evaluation
• Suggestions for improvement
• Implementation
• Follow-up and evaluation
• The use of flow charts to simplify procedures
• Simple process flow procedure charts
• Preparing and analyzing flow charts
• Simplifying procedures and recommending changes
• Lean principles to simplify processes
• 5S program
• Swim lane charts

Mapping and Analysis Tools for Simplification of Processes and Procedures

• Process mapping
• Value stream mapping
• Supplier Input, Process, Output, Customer (SIPOC) analysis
• The turtle diagram
• Shell 'ESSA' model for simplification
• Procedures process flow chart
• The multi column process chart
• Questions to get you started
• Simplification of procedures to improve productivity
• Success factors for simplification of procedures

Concept and Importance of Work Distribution Chart

• Preparing and analyzing a work distribution chart
• Reallocation of workload and redistribution of jobs
• Simplifying space design and layout
• Office and department layout analysis
• Using spaghetti diagram for analyzing distance and department layout
• Redesigning offices by using office layout chart