You will acquire the necessary knowledge and skills needed for developing performance indicators that measure the organization’s strategy and gain the skill of applying benchmarking methodology that will enable you to learn from best practices in the field of performance indicators development.

Course Objectives:

At the end of this course, the participants should be able to

• Recognize the concept of performance indicators and their importance
• Discuss and understand the different types of performance indicators
• Recognize the characteristics of good performance indicators
• Design appropriate performance measurement indicators to measure goals
• Identify the data needed to measure each indicator
• Design performance indicator card
• Use benchmarking to develop performance indicators

Target Competencies:

• KPI
• Performance Measurement Identification
• Setting Goals and Objectives
• Data Analysis
• Performance Management
• Performance Monitoring
• Measuring performance

Business professionals working in planning and strategy departments, as well as managers, action plan makers, departmental supervisors, and all individuals who will be taking on similar responsibilities or jobs

Course Methodology:

This training course will be carried out through the use of best practices and the right combination of engaging and purposeful tools such as:

• Relevant case studies and practical examples
• Group activities and workshops
• Related role plays
• Experiential learning
• Brainstorming
• Stimulating mental activities
• Engaging team competitions
• Suitable training Videos
• Presentations
• Self–assessments
• Learning with Simulations and Games

Basic Concepts in KPI Development

• What are KPIs?
• Why measure performance?
• KPIs – What is the simplest way to develop them?
• Activity, Efficiency, Effectiveness – What is Being Measured?
• Properties of good KPIs
• Improving the organization through key performance indicator (KPI)

The Roles of KPIs in Performance Management

• KPI in the Performance Management Cycle
• Technical vs. management issues surrounding KPIs
• The roles of KPIs
• Two factors describing the roles of KPIs
• Guiding principles for determining strategic drivers

Managing With Metrics - The Core Processes

• Core processes
• Process Analysis
• Why bother with core processes?
• Designing management reports around core processes

Applying Measurement

• Practical issues with measurement
• KPI hierarchy
• Guiding principles for KPIs
• Lead and lag indicators
• Targets
• Performance Appraisal