At the end of this course, the participants should be able to:
- Be very familiar with the concept of performance indicators and their importance
- Discuss and understand the different types of performance indicators
- Identify the characteristics of good performance indicators
- Design appropriate performance measurement indicators to measure goals
- Identify the data needed to measure each indicator
- Design performance indicator card
- Use benchmarking to develop performance indicators
Basic Concepts in KPI Development
- What are KPIs?
- Why measure performance?
- KPIs – What is the simplest way to develop them?
- Activity, Efficiency, Effectiveness – What is Being Measured?
- Properties of good KPIs
- Improving the organization through key performance indicator (KPI)
- KPI in the Performance Management Cycle
- Technical vs. management issues surrounding KPIs
- The roles of KPIs
- Two factors describing the roles of KPIs
- Guiding principles for determining strategic drivers
- Core processes
- Process Analysis
- Why bother with core processes?
- Designing management reports around core processes
- Challenges with applying the measurement process
- KPI hierarchy
- Guiding principles for dealing with KPIs
- Leading and lagging indicators
- Targets
- Performance evaluation
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