This course aims to equip you with the knowledge and skills necessary to make informed and effective decisions, build stronger relationships, and effectively manage workplace challenges. It will enable you to control your emotions, enhance your influence as a leader, improve your interpersonal interactions, and manage stress, all while contributing to the overall success of your organization.

Course Objectives:

At the end of this course, the participants should be able to:

• Control their emotions and reactions and thus make more effective and informed decisions.
• Develop and improve their relationships with others in a way that helps achieve the organization’s goals efficiently and effectively.
• Enhance the power of their leadership influence and guide and modify the behavior of their subordinates smoothly.
• Control the first impression they may leave in the minds of those they deal with.
• Deal with problems and stress at work in a more positive and effective way.

Target Audience:

Department heads, Managers, Supervisors, Team Leaders, and individuals expected to assume such or similar positions.

• Emotional Intelligence
• Influence
• Empathy
• Self-awareness
• Self-motivation
• Leadership
• Emotional Maturity

Course Methodology:

This training course will be carried out through the use of best practices and the right combination of engaging and purposeful tools such as:

• Practical, relevant case studies
• Group activities and workshops
• Related role plays
• Experiential learning
• Brainstorming
• Stimulating mental activities
• Engaging team competitions
• Suitable training Videos
• Presentations
• Self–assessments
• Learning with Simulations and Games

The Basics of Emotional Intelligence

• The multiple types of intelligence
• The nature and importance of emotional intelligence
• The five components of emotional intelligence
• The relationship between emotional intelligence and success at work

Emotional Intelligence and Self-Management

• Self-awareness as a basis for self-improvement and personal influence
• Exercising self-control
• Emotional management
• Self-motivation
• The art of managing emotions
• Controlling anger

Emotional Intelligence and Leadership

• The relationship of emotional intelligence to leadership
• Emotional intelligence in relationship to the levels of leadership
• Addressing hidden motives and fears in managing the behaviors of others
• Using emotional intelligence in change management
• Using emotional intelligence to motivate others
• Directing constructive criticism using emotional intelligence

Emotional Intelligence and Building Relationships

• Emotional maturity and its role in managing relationship
• The four social gifts (Appreciation, Elevation, Connection, Enlightenment)
• Using emotional intelligence tools in listening to others
• Directing human relationships
• Dealing with the bank of emotions

Applications of Emotional Intelligence in the Workplace

• Using emotional intelligence in solving problems
• Applications of emotional intelligence in persuasion
• Dealing with different types of people in times of stress and crises
• Using emotional intelligence in conflict management
• Utilizing Eisenhower matrix emotional variables in managing problems and crises
• Personal action plan