At the end of this course, the participants should be able to:

• Control their emotions and reactions and thus make more effective and informed decisions.
• Develop and improve their relationships with others in a way that helps achieve the organization’s goals efficiently and effectively.
• Enhance the power of their leadership influence and guide and modify the behavior of their subordinates smoothly.
• Control the first impression they may leave in the minds of those they deal with.
• Deal with problems and stress at work in a more positive and effective way.

The Basics of Emotional Intelligence

• The multiple types of intelligence
• The nature and importance of emotional intelligence
• The five components of emotional intelligence
• The relationship between emotional intelligence and success at work

Emotional Intelligence and Self-Management

• Self-awareness as a basis for self-improvement and personal influence
• Exercising self-control
• Emotional management
• Self-motivation
• The art of managing emotions
• Controlling anger

Emotional Intelligence and Leadership

• The relationship of emotional intelligence to leadership
• Emotional intelligence in relationship to the levels of leadership
• Addressing hidden motives and fears in managing the behaviors of others
• Using emotional intelligence in change management
• Using emotional intelligence to motivate others
• Directing constructive criticism using emotional intelligence

Emotional Intelligence and Building Relationships

• Emotional maturity and its role in managing relationship
• The four social gifts (Appreciation, Elevation, Connection, Enlightenment)
• Using emotional intelligence tools in listening to others
• Directing human relationships
• Dealing with the bank of emotions

Applications of Emotional Intelligence in the Workplace

• Using emotional intelligence in solving problems
• Applications of emotional intelligence in persuasion
• Dealing with different types of people in times of stress and crises
• Using emotional intelligence in conflict management
• Utilizing Eisenhower matrix emotional variables in managing problems and crises
• Personal action plan