At the end of this course, the participants should be able to:

• Define and categorize work-related problems correctly.
• Apply proper tools and techniques to analyze problems and discover root causes.
• Differentiate between problem symptoms and causes.
• Apply the scientific-rational approach to solve work problems and make appropriate related decisions.
• Apply creative thinking to suggest new alternative solutions to problems.
• Apply scientific tools to evaluate and choose the best decision from several available alternatives.

Introduction to Problem Solving

• Problem Definition
• Types of problems in the workplace
• Problems Solving and its relationship to Decision Making
• The systematic approach of identifying workplace problems

Steps in Problem Solving (Rational Approach)

• Problem identification
• Collecting and Analyzing information
• Development of alternative solutions
• Evaluation of alternative solutions
• Choosing of an optimal solution
• Setting an action plan
• Implementation of optimal solution
• Follow up and evaluation of optimal solution

Problem Analysis Tools

• Root Cause Analysis Method
• The 5 Whys method
• Six-question method
• Ishikawa (Fishbone)diagram
• Interrelation Diagram
• Pareto principle

Creativity in PSDM

• Define creativity in problem solving
• Tools for creativity in problem solving: (brainstorming, reverse thinking, mind map)
• Obstacles to creativity in problem solving
• Common errors in solving problems

Decision Making

• Introduction to Decision Making
• The types of decisions that are usually taken in any organization
• Decision Making vs. Decision Taking
• Factors affecting decision-making
• Levels of participation in decision-making
• Advantages of a team approach to decision-making
• The scientific-rational approach to decision-making
• Steps to make a rational decision

Decision Evaluation Tools:

• Force-field Analysis
• Decision Matrix
• Decision Tree
• Increase the effectiveness of the decision