You will develop your skills and knowledge so that you can analyze and solve work problems creatively and confidently make proper decisions.

Course Objectives:

At the end of this course, the participants should be able to

• Define and categorize work-related problems correctly.
• Apply proper tools and techniques to analyze problems and discover root causes.
• Differentiate between problem symptoms and causes.
• Apply the scientific-rational approach to solve work problems and make appropriate related decisions.
• Apply creative thinking to suggest new alternative solutions to problems.

Target Audience:

Current Managers, supervisors, team leaders, or candidates for such positions

• Research
• Risk Analysis and Management
• Root Cause Analysis/Troubleshooting
• problem solving
• Collect and Interpret Information
• Teamwork
• Creative Thinking
• Analytical thinker
• Leadership
• Decision Making
• Dependability

Course Methodology:

This training course will be carried out through the use of best practices and the right combination of engaging and purposeful tools such as:

• Practical, relevant case studies
• Group activities and workshops
• Related role plays
• Experiential learning
• Brainstorming
• Stimulating mental activities
• Engaging team competitions
• Suitable training Videos
• Presentations
• Self–assessments
• Learning with Simulations and Games

• Problem Definition
• Types of problems in the workplace
• Problems Solving and its relationship to Decision Making
• The systematic approach of identifying workplace problems

• Problem identification
• Collecting and Analyzing information
• Development of alternative solutions
• Evaluation of alternative solutions
• Choosing an optimal solution
• Setting an action plan
• Implementation of optimal solution.
• Follow up and evaluation of optimal solution

• Root Cause Analysis Method
• The 5 Whys method
• Six-question method
• Ishikawa (Fishbone)diagram
• Interrelation Diagram
• Pareto principle

• Define creativity in problem solving.
• Tools for creativity in problem solving: (brainstorming, reverse thinking, mind map).
• Obstacles to creativity in problem solving.
• Common errors in solving problems.

• Introduction to making a decision
• The types of decisions that are usually taken in any organization
• Decision Making vs. Decision Taking
• Decision making conditions for solving problems
• Factors affecting decision-making to solve problems
• Levels of participation in decision-making
• Advantages of a team approach to decision-making
• The scientific-rational approach to decision-making
• Steps to make a rational decision

• Force field analysis method
• Decision matrix
• Decision trees
• Increase the effectiveness of the decision