At the end of this course, the participants should be able to:

• Understand and manage human behavior at the workplace
• Understand the elements of organizational culture and work ethics and their impact on productivity
• Understand personality types and the impact they have in workplace
• Utilize emotional intelligence in understanding emotions and in positively influencing others
• Deal effectively with people in the workplace
• Apply techniques to boost self-assertiveness

• Defining human behavior
• The characteristics of human behavior
• The importance of studying human behavior
• Factors affecting behavior
• Patterns of behavior

• Defining culture
• Important elements of organizational culture
• Work ethics
• The importance of adhering to professional ethics
• Methods to help establish professional ethics
• Examples of professional ethics
• The impact of applying professional ethics on the relationship between employees and management
• The effect of applying professional ethics on the relationship between workers

• The definition of personality
• The benefits of understanding personalities types
• The dimensions of personality types
• The four personality styles

• When dealing with colleagues
• When dealing with subordinates
• When dealing with the boss
• When dealing with clients
• Maintaining positive attitude in dealing with others
• “The Seven Habits of highly Effective People”

• Emotional intelligence
• Self-awareness and self-management
• Relationship management